What are the responsibilities and job description for the Sales Operations Manager position at Sightline Applications LLC?
Job Description
Job Description
Sales Operations Manager - Hood River, OR (or Portland, OR)
SightLine Applications is the leader in advanced onboard video processing. As an agile, innovative company, we focus on markets with real-time decision-making, including systems for the autonomous vehicle industry (UAV, drone, robot, etc.). We are seeking a talented individual to join our dynamic team and contribute to our mission of exceeding the needs of our growing customer base.
Position Overview
We are seeking a collaborative and team-oriented Sales Operations Manager to lead and optimize our inside sales processes, customer service operations, new business prospecting, and contract management. This critical role is designed for a driven professional with a passion for people leadership, operational excellence, and customer experience.
As a Sales Operations Manager, you will lead the inside sales team and collaborate closely with outside sales, marketing, technical support, and engineering to streamline operations, enable revenue growth, and ensure an exceptional customer experience. This is an exciting opportunity to join a cutting-edge technology company focused on delivering innovative solutions for the rapidly evolving Uncrewed Aerial Systems (UAS) and Counter-UAS (cUAS) markets.
Summary of Essential Job Functions
Inside Sales Process Development and Management
- Establish and oversee best practices for handling customer inquiries, issue resolution, and order fulfillment.
- Design, implement, and optimize inside sales workflows to enhance funnel management, pipeline tracking, and conversion rates.
- Collaborate with marketing to develop strategies for lead-generation campaigns and customer outreach.
- Serve as the NetSuite ERP subject matter expert, managing sales-related workflows, data accuracy, and integrations.
Contracts and Proposal Management
Talent Development
Education and Experience Qualifications
Beneficial Experience (preferred, not required)
Location and Travel
Why Join Us?
As a leader in advanced video processing for UAV and cUAS markets, we offer the opportunity to support the adoption of innovative technologies that are transforming industries. You’ll be part of a collaborative and forward-thinking team committed to delivering groundbreaking solutions for mission-critical applications.
Benefits
Estimated salary range for this position is $135-160,000 annually plus bonus.
Total compensation includes salary, 11 paid holidays, PTO (20 days earned over the first year), health insurance (100% SightLine covered for HDHP with HSA), dental, vision, life / disability, 401K match, incentive plan, SightLine OR PFMLI coverage, schedule flexibility, parental leave, and education reimbursement.
About SightLine
SightLine Applications has two offices : Hood River and Portland, OR. The Hood River office includes sales, software engineering, and support teams. Our Portland office includes manufacturing, software, hardware engineering, and QA teams. The two offices are in constant communication and get together regularly to discuss ongoing projects and new opportunities. We work in an open office setting, actively communicating about projects and customers throughout the day. SightLine is a member of the Gorge Technology Alliance and regularly sponsors Capstone teams at Portland State University.
SightLine Applications, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our ongoing diversity, equity, and inclusion efforts help us continually improve employee support.
Salary : $135,000 - $160,000
