What are the responsibilities and job description for the Housekeeping Supervisor - Boutique Hotel position at Sightline Hospitality?
Sightline Hospitality is seeking an experienced General Manager for the soon to open Boutique Hotel in Moab Utah.
A COUPLE OF THINGS YOU SHOULD KNOW about this extraordinary place to work:
Moab offers unparalleled access to outdoor resources including Arches and Canyonlands National Parks, the Colorado River, Dead Horse Point State Park and the Manti-La Sal National Forest. Moab has become a mecca for Hiking, Mountain Biking, Off Roading, Rafting, Kayaking, Astronomy, Geology and Natural History and Nature Photography.
The hotel is completing a multi-million renovation of the Motel 6 Moab into a design-forward, luxury boutique hotel targeting outdoor and adventure seeking guests who prefer unique and authentic hospitality experience. Guestrooms are being completely renovated to a 4-star spec level. The lobby and pool area are being substantially upgraded and completely repositioned to include a full bar and café and activated indoor and outdoor common areas.
About Sightline Hospitality
Sightline brings together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays—the kind that stay with you long after you’re gone.
About You
Our ideal candidate connects personally by offering guests a uniquely memorable experience,
Key Responsibilities
- Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
- Distribute assignment sheets, room keys and beepers to designated staff. Maintain accurate records of assignments for security.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Conduct regular inventories of supplies and assist with purchasing decisions
- Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.
- Inspect rooms cleaned by room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
- Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
- “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets. Council when necessary.
- Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
- Complete work orders for maintenance repairs and submit to housekeeping. Contact engineering directly for urgent repairs.
- Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
- Monitor and handle guest complaints to ensure guest satisfaction.
- Provide feedback on staff performance to manager as well as report any disciplinary problems.
- Document pertinent information in departmental log book.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
- Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
- Manage staffing needs based upon business levels.
- Manage the receipt and distribution of deliveries of supplies, linens, etc.
- Effectively communicate with other departments throughout the shift
- Knowledgeable of hotel fire and emergency procedures.
- Adhere to Lost and Found and Key Control policies.
- Successful completion of the training/certification process.
Secondary Job Functions:
- Manage the operations of the Laundry including Washer and Dryer to include:
- Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations.
- Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption.
- Separate soiled linens, terry, etc. and bundle/weigh amounts of each. Sort all stained/damaged items and determine status for rewash or discard. Maintain continuous inventory of items discarded. Make sure to remove all debris on floors after sorting.
- Place items in laundry machine by weight and add designated chemicals for specified time periods. Remove when done and inspect for cleanliness before placing in linen carts.
- Place items in dryer for specified time/temperature.
- Fold Laundry in an effective and timely manner to avoid wrinkling
- Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift. Use designated chemicals/supplies to clean laundry room.
- Maintain cleanliness and organization of supply/storage closets and restock as necessary.
- Make up cribs and rollaway beds.
Essential Experience/Aptitudes:
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- Must have High school diploma or equivalent vocational training.
- 3-5 years’ experience as hotel Room Attendant.
- Previous supervisory experience is desired.
Desired Skills/Experience:
- Knowledge of proper cleaning techniques, requirements and use of equipment
- Knowledge of safe and proper chemical handling
- Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
- Ability to endure working area of high temperatures with accumulations of lint
- Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Demonstrated ability to train staff and ensure high level of customer service.
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
- Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.
Benefits
- Medical, Vision, dental, and life insurance options
- Personal Time and Holiday Time
- 401K Plan
- Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio
Sightline Hospitality is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
