What are the responsibilities and job description for the Houseperson (On-Call) - Holiday Inn Express Waikiki position at Sightline Hospitality?
Holiday Inn Express Waikiki Beach is seeking a Houseperson to join our team! Our ideal candidate for this position is thorough, flexible, and dedicated to exceptional guest service.
The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!
Essential Job Functions:
The Holiday Inn Express Waikiki is located at the gateway of Waikiki in Honolulu. This 44-storey hotel with panoramic views of the Pacific Ocean, Koolau mountains and Waikiki skyline is just 3 blocks from Waikiki beach and 4 blocks from the Hawaii Convention Center
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming, and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!
Essential Job Functions:
- To communicate all guest request to the housekeeping manager or Front Desk Host in a timely and professional manner.
- To satisfactorily perform routine cleaning tasks in public areas (interior and exterior) including, but not limited to, mopping, sweeping, vacuuming, dusting and glass cleaning.
- To provide Room Attendants with all necessary room and cleaning supplies.
- To remove and handle, as directed, soiled linen and trash from rooms
- To perform support services in rooms as directed, including sweeping/mopping decks, carpet spotting, mattress turning, furniture moving, window washing, and detail/deep cleaning not normally performed by Room Attendants.
- To assist other Housekeeping staff, as directed, to complete their work
- To maintain cleanliness, order, and inventory of linen, cleaning supplies, and promptly report any deficiencies or problems to the Housekeeping Manager.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences or hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times and to practice safe work habits at all times, to avoid injury to self and others.
- To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
- To handle, label, and store all hazardous substances according to state and federal regulations.
- To attend all mandatory meetings as directed.
- Handle guest complaints with professionalism and courtesy, ensuring guest satisfaction.
- Report any damages or maintenance problems to your supervisor.
- Effectively communicate with other departments throughout the shift
- Knowledgeable of hotel fire and emergency procedures.
- Adhere to Lost and Found policy and key control policies.
- Successful completion of the training process.
- To perform other essential room cleaning duties as operations change in the future.
- Maintain cleanliness and organization of supply/storage closets and restock as necessary.
- Make up cribs and rollaway beds.
Essential Experience/Aptitudes:
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- One - two years prior experience in doing similar work
Desired Skills/Experience:
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Knowledge of proper cleaning techniques, requirements and use of equipment
- Knowledge of safe and proper chemical handling
- Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Stand and walks moderate to long distances throughout shift
- Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
- Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.
- Ability to work outdoors and be exposed to adverse weather conditions in unsheltered areas. May work on wet concrete and uneven floors. Moderate exposure to hazardous substances and fumes.
Benefits:
- 401(k) Plan
- Medical, Vision, Dental, and Life Insurance
- Time Off benefits
- Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.
Holiday Inn Express Waikiki Beach is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
