Solutions Specialist

We are looking for a mission-driven Healthcare Solution Expert to join team, to play a crucial role in ensuring the effective solution design, implementation, maintenance, and optimization of products for our customers in the healthcare space. This role will provide specialized knowledge and consulting to our clients in healthcare section - the ideal candidate will possess a deep understanding of healthcare processes, technology solutions, and regulatory requirements, and will work closely with cross functional teams to delivery tailored solutions to meet our clients’ unique needs.

Key Responsibilities:

• Serve as the subject matter expert (SME) in healthcare, particularly in areas related to member and provider management, claims, billing, and healthcare delivery, including expertise in Epic and / or other EHR systems.
• Develop tailored industry solutions by leveraging in-depth knowledge of healthcare processes, regulatory requirements, and technology systems.
• Collaborate with clients to understand their business challenges, diagnose problems, and propose innovative solutions.
• Lead workshops and design sessions with healthcare organizations to define business needs and recommend appropriate solutions.
• Provide training and educational materials to teams on how to most effectively work with EPIC systems, ensuring proper documentation and compliance.
• Accurately document technical issues, escalations, and customer interactions related to healthcare customers.
• Collaborate closely with product development teams to integrate products with EPIC EHR systems using EPIC APIs.
• Stay updated on healthcare regulations (e.g., HIPAA, CMS, ACA, etc.) and ensure that proposed solutions comply with applicable laws and standards.
• Advise clients on regulatory requirements and how to align their processes and technology with compliance demands.
• Assist in Implementing, troubleshooting, and supporting contact center software solutions in a wide array of EPIC / EHR customer environments.

Qualifications :

• Bachelor's degree in healthcare informatics, health information management, computer science, or a related field.
• 5 years of experience working with EPIC systems in a healthcare setting, with demonstrated expertise in system implementation, customization, and support.
• Knowledge on how outbound campaign management works using Epic Cheers module is required.
• Project management experience, with demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines.
• Proficiency with EPIC APIs, including experience with system configuration and optimization.
• Knowledge of clinical workflows and best practices in healthcare delivery, with a focus on leveraging technology to improve patient care.
• Experience working with healthcare date exchange standards & protocols such as HIPAA, Health Level Seven (HL7) protocols, FHIR (Fast Healthcare Interoperability Resources) standards, and APIs to integrate EHR systems with other platforms
• Ability to adapt to a fast-paced and evolving SaaS environment, with a commitment to continuous learning and professional development.
• Certifications such as Certified Professional in Healthcare Information and Management Systems (CPHIMS) or Certified Electronic Health Records Specialist (CEHRS) preferred.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.