What are the responsibilities and job description for the Healthcare Solutions Consultant position at Sigmaways?
Join our passionate team as a Healthcare Solutions Consultant , where you'll play a vital role in the design, implementation, maintenance, and optimization of innovative products tailored for our healthcare clients. We are looking for a candidate who is deeply knowledgeable in healthcare processes, technology solutions, and regulatory requirements. Collaborating closely with cross-functional teams, you will deliver customized solutions that meet the unique needs of our clients.
Key Responsibilities :
- Act as the subject matter expert (SME) in healthcare, focusing on member and provider management, claims, billing, and healthcare delivery, with a strong emphasis on Epic and / or other EHR systems.
- Cultivate tailored industry solutions utilizing extensive knowledge of healthcare processes, regulatory standards, and technology systems.
- Engage with clients to understand their challenges, diagnose issues, and propose innovative solutions.
- Lead workshops and design sessions with healthcare organizations to clarify business needs and recommend effective solutions.
- Develop training and educational materials on effective utilization of EPIC systems, ensuring proper compliance and documentation.
- Document technical issues, escalations, and customer interactions precisely for healthcare clients.
- Work closely with product development teams to integrate products with EPIC EHR systems via EPIC APIs.
- Keep current with healthcare regulations (e.g., HIPAA, CMS, ACA) to ensure proposed solutions adhere to relevant laws and standards.
- Advise clients on regulatory compliance and how to align their processes and technologies with these requirements.
- Support the implementation, troubleshooting, and maintenance of contact center software solutions within various EPIC / EHR customer environments.
Qualifications :
