Dispatcher

Location: Signal of Orlando

Title: Operations Support

Pay rate: Starting at $17.00 per hour

The Operations Support Specialist plays a crucial role in ensuring the smooth operation of security systems and personnel within our organization. Their primary responsibility is to monitor and coordinate security activities, ensuring that all incidents and emergencies are appropriately addressed in a timely and efficient manner. THIS IS AN OVERNIGHT POSITION WITH SCHEDULED HOURS RANGING FROM 7PM-5AM. MUST HAVE FLEXIBILITY TO BE SCHEDULED ANY NIGHT OF THE WEEK.

Rapidly growing franchise seeking an experienced leader who can build, lead, and execute scalable growth. FLEXIBLE AVAILABILITY REQUIRED INCLUDING WEEKENDS. Hands on, approachable, and accountable leader who can foster a great culture for the team and customers while developing and implementing a scalable plan.

Requirements:

• Must be 21 years old or over
• Must be able to pass a criminal background check
• High school diploma or GED required
• Proficient in English (oral and written), ability to speak Spanish a plus
• Must have a working knowledge of Microsoft Office, including Excel
• Must be willing to work evenings, overnights with some weekends and holidays
• Call center experience preferred
• Conducts self in accordance to Signal Core Values and Employee Handbook

Position Summary:

The Dispatcher is responsible for receiving incoming calls/texts/emails from patrol officers and clients on behalf of your Signal Team. Dispatching the necessary services to the address or location as needed, along with constant, clear, communication is key. This individual will also assist the local operations to ensure client reports meet our reporting standards.

Responsibilities:

• Receive all incoming emergency and non-emergency calls, emails or other messages from assigned customers
• Use most applicable communication channel to accurately transmit incoming details to appropriate security personnel
• Respond to client dispatch with the outcome of their call
• Maintain a log of all incoming and outgoing calls and their outcome
• Current knowledge of service areas
• Audits Officer Reports daily for quality, and report any client service concerns to management
• Offers suggestions for service improvement regarding potential dispatch efficiencies
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without any notice
• Conduct vehicle inspection on fleet vehicles to ensure

Skills/Abilities:

• Excellent interpersonal and communication skills, both verbal and written
• Ability to remain calm and communicate effectively during high call volumes
• Ability to exhibit dependability, initiative and discernment in problem-solving
• Consistent attention to detail
• Excellent customer service, organizational and multitasking skills
• Ability to develop unique solutions that balance the needs of the business without comprising service standard

Requirements:

• Must be able to pass a criminal background check
• High school diploma or GED required
• Proficient in English (oral and written), ability to speak Spanish a plus
• Must have a working knowledge of Microsoft Office, including Excel
• Must be willing to work evenings, overnights with some weekends and holidays
• Call center experience preferred
• Conducts self in accordance to Signal Core Values and Employee Handbook

Environmental/Working Conditions:

Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needed.

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.