Coordinator - Sales / Client Retention

Title: Sales Coordinator

Reports to: Franchise Owner

Location: Boca Raton and its surrounding Area

Compensation: Salary range $40,000 - $50,000 per year (based on experience & qualifications),
plus commission potential starting at $3,000/month (based on an active pipeline of success, but not limited to)

Position Summary

This role is ideal for an entry-level salesperson eager to learn and grow in a sales career or an intermediate-level sales professional looking to advance toward a Sales Director role. This position offers hands-on experience in sales, client retention, and business development within our company.

Working closely with the franchise owner and regional sales team, the Sales Coordinator will play a key role in generating new business, expanding client relationships, and developing long-term sales strategies. This role is designed for a high-energy, goal-oriented individual who is looking for mentorship, career advancement, and the opportunity to make a direct impact on business growth.

This job description outlines key responsibilities but is not an exhaustive list. Duties may evolve based on business needs.

Key Responsibilities

Sales Development & Business Growth

• Learn and execute off a structured sales framework focused on generating profitable revenue.
• Engage in prospecting efforts to identify and connect with potential clients.
• Conduct market research to classify sales opportunities and analyze competitor strategies.
• Build and maintain a pipeline of qualified leads, within our CRM, through networking, referrals, and outreach efforts.

Sales Process & Growth Strategy

• Utilize CRM tool to track leads, manage client relationships, and ensure effective follow-up.
• Assist in creating sales proposals, presentations, demos and contracts for prospective clients.
• Achieve targeted sales goals from initial prospecting to deal closure, collaborating with the regional team to refine strategies as needed.

Client Engagement & Retention

• Strengthen existing client relationships by ensuring high levels of customer satisfaction.
• Renew and expand contracts by introducing additional services to affiliated properties.
• Serve as the customer success point of contact, maintaining regular touchpoints with clients.

Soft Skills & Competencies

• Vision & Alignment: Understands the big picture and aligns sales efforts with company values, goals, and long-term strategy.
• Strategic Planning: Effectively engages in daily franchise responsibilities, prioritizing tasks to meet established deadlines.
• Financial Acumen: Understands business performance metrics and apply key behaviors to drive results while managing company resources efficiently.
• Client & Team Communication: Engages with clients, team members, and management promptly and effectively, facilitating feedback and necessary follow-ups.
• Project & Pipeline Management: Oversees the proposal pipeline, tracks incident resolution, and maintains strong client relationships to ensure retention and growth.

Position Summary

The Sales Coordinator is responsible for planning, coordinating, directing and managing all day-to-day sales and client retention activities of the Franchise. The coordinator will assist the Director in maintaining a healthy growing franchise through sales and client retention. Sales Coordinator must exhibit good customer service skills while working with clients and prospects in numerous business portfolios. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose.
• Strategic Planning: Effective engagement, planning and execution of daily Franchise responsibilities while meeting established deadlines.
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
• Team Development: Communicate with clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed.
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can properly manage proposal pipeline, while reviewing and following up on incidents to maintain client relationships?

Responsibilities:

• The Sales Coordinator will be responsible and accountable for new revenue by conducting sales visits and focusing on our sales process to target profitable, recurring revenue
• Maximize existing client relationships to grow revenue by contract extensions, expanding services with affiliated properties, and annual rate increases to keep up with the growing labor wages and dynamic changes of the business.
• Maintain and develop a client and prospect database utilizing our proprietary CRM to assist with follow up and actively manage your sales pipeline.
• Follow our 8 Week Plan to identify all vertical targets (Apartments, Food Processing, Walmart, Supply Chain, BOMA contacts, and many more) to determine the market opportunities and execute on your sales accountabilities activities to generate new lead opportunities directly impacting revenue. Perform market research also includes competitors and current/past client analysis.
• Delivering presentations in front of small and large groups (i.g. training sessions, webinars, and conference calls)
• KPI responsibility and accountability: Net Revenue Growth, Revenue Per Owned Population, Same Customer Sales, Customer Retention, Daily Sales Outstanding, and A.R Over 90 days.

Requirements:

• High school diploma or GED
• 2-5 years of Sales experience preferred
• Proven ability to achieve sales targets
• Excellent organization, oral, and written communication skills
• Must be self-motivated and comfortable working independently or in a team environment
• Ability to multi-task and manage priorities
• Adapt to established procedures and to help identify and solve problems
• Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Employment is contingent upon the results of background check and drug screen

?Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Requirements

• Strong oral and written communication skills both in-person and digitally, with excellent organization and time management abilities
• Ability to multi-task, prioritize, and adapt to established procedures while problem-solving
• Ability to think critically and implement A/B testing to optimize sales and client engagement
• Professional demeanor with a commitment to service and organizational values 
• Proven sales experience with a track record of achieving revenue targets desired

Salary : $40,000 - $50,000