Security Officer

Title: Security Officer - Dedicated Site

Location: San Jose, CA

Schedule: Full-Time 9pm to 5am / 10pm to 6am

Pay Rate: $19 Hourly

Benefits: Tuition Assistance for employees and immediate family members

Requirements: BSIS Guard License

IMMEDIATE OPENING

Immediate opportunity for a Dedicated Security Officer at a beautiful apartment community in Silicon Valley.

TRAINING AND WORK PROVISIONS

You will be provided the following:

• On-site trainer in the field
• Open-door policy for continued mentoring and support
• Officer Advancement Program
• Bonus programs and pay incentives
• Bi-weekly pay-periods and direct deposit through ADP
• Paid sick-leave
• Awards and recognition
• Respectful and supportive management team
• Free uniforms and equipment

OBSERVE AND REPORT

As a security officer, you will be expected to observe and report, as follows:

• Actively observe surroundings
• Be on the lookout for suspicious activity, crime, or other dangers
• Survey for peace of mind by foot
• Respond to emergency situations
• Write clear and accurate reports using our innovative mobile app
• As the face of our company, you'll deliver peace of mind through world-class customer service

EXPECTATIONS

The following traits are expected of our employees:

• Dependable & career-driven
• Desire for responsibility, and the chance to truly help people
• Excited to join an organization growing at light speed
• Outstanding “people skills” and a positive attitude
• Willing to work hard to create great opportunities in your career

YOUR PATH & OUR PROMISE

Signal Security is the world's most innovative security company. We are growing at lightning speed and we need good people to join us for our journey.

• You will join a culture of learning and development through our 88 University learning portal
• Our Officer Advancement Program outlines your path to leadership, promotions and pay incentives
• Our Tuition Assistance Program through Bellevue University is offered to you AND your immediate family members.
  • $3,500 per year in tuition assistance for full-time and part-time employees
  • Immediate family members are eligible for up to $2,500 per year
• You will be treated with the same respect and care that we show our clients and customers.

We believe in doing good and doing it well. We take our Core Values seriously: 

• Honesty - We understand that no one is perfect. Always be honest and we will work together to fix issues that come up. 
• Relationships & Communication - Let us know if you have any schedule issues or problems at the job site. We like to give you days off, just give us at least 2 weeks’ notice to schedule it. 
• Serving: Serve our clients and their community without hesitation.
• Passion - Also called a good work ethic. Show up when you are scheduled. Put in an honest day's work. Be self motivated to perform your tasks. 
• Learning - Ask lots of questions while you’re training, and we will help to prepare you to work independently. But remember, you’ll never be on your own, because supervisors and owners are always just a phone call away, to help with any further questions you will probably have.

Position Summary:

A Signal Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations 
• Interacting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
• Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
• Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds 

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Salary : $2,500 - $3,500