Security Officer

Do you want to make an impact where you work? Are you an exceptional officer, who is alert and ready, highly motivated, and loves being part of the community? If so, come join our Armed Roving Patrol Team and partner with other exceptional officers dedicated to providing a level of service unparalleled in the industry.

Signal’s flagship service, roving patrol, is unique in the security industry. We service properties in our highly-illuminated, specialized vehicles delivering Peace of Mind to our clients.

About Signal of Canton-Youngstown

Signal is home to the ambitious. A launchpad for the enterprising. We’re more than a way to make a living, we’re an opportunity for you to truly pursue your goals. Signal is the world's most innovative security company and we provide more than your average security service. We are a company that strives to deliver "peace of mind" in every community.

Drawing on your natural strengths and passion to serve, we help you chart a course for your career that gives you a chance to own a stake in your community.

Signal of Canton-Youngstown is growing and we need good people to join us on our journey. You will join a culture of learning and development through our online learning platform. Signal values continued personal and professional growth through our core value of learning. Our Tuition Assistance Program through Bellevue University is offered to you AND your immediate family members.

We take our Core Values seriously — Passion, Learning, Serving, Relationships, and Honesty and Integrity — and expect all our team members to do the same. We proudly support law enforcement and military personnel, as many of our Franchise Owners have also served their communities and our country.

You will be treated with the same respect and care that we show our clients and customers. At every level of our team, we focus on building long-lasting, personal relationships based on integrity, reliability and a genuine desire to help others succeed. If you’re ready for a change and you’re looking for a sign, we’re your Signal.

On-the-job training: we ensure your success and ability to excel in your position. Your motivation, positive attitude, and energy will grant you the ability to adapt to your surroundings and advance with the company.

Benefits for you

• Tuition assistance for PT & FT team members and their immediate family members
• Over 50 additional industry-related training courses provided to each officer
• Team member recognition program

Schedule

• Base schedule: varies - shifts are 7a-3p, 3p-11p, 11p-7a

Our Ideal Candidate

• Always alert and ready
• Customer service oriented
• Punctual and dependable
• Excellent with problem solving
• Adaptable to an ever-changing environment
• Works well with a team, and able to lead when needed
• Takes pride in their uniform and what it stands for
• Flexible with their schedule
• Ability to report events and incidents observed during routine patrols
• Can operate a smart phone efficiently
• A career driven individual/leader who is seeking opportunity within an organization that can help you develop personally and professionally

Requirements & Qualifications

• Must be 18 or older
• Must be able to pass a background check & drug test

Each Signal franchise is independently owned and operated. You are applying for work with Signal of Canton-Youngstown, not Signal, LLC. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs.

Position Summary:

A Signal Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations 
• Interacting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
• Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
• Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds 

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Two Locations:

Winesburg and Canton

Pay increase after 90 days ONLY if no call-off's AND all training is completed. These are non-negotiables.

You MUST have a cell phone with a data plan (no prepaid or minutes phones- they will not work to fill the job requirements)

You must have computer experience with Excel, Outlook, and MSWord