Security Officer

Position Summary:

A Signal Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations 
• Interacting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
• Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
• Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds 

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Employee Benefits Overview – Signal of Rochester

At Signal of Rochester, we prioritize the well-being and growth of our employees. Our benefits package includes:

1. Health & Wellness

• Medical Insurance – Affordable plans with comprehensive coverage.
• Vision Insurance – Low-cost plans with routine eye care benefits.
• Dental Insurance – Preventive, restorative, and major dental care options.
• Mental Health Support – Access to confidential counseling services.

2. Financial Wellness

• 401(k) Retirement Plan – Employer match up to 6%.
• Earned Wage Access – Get early access to earned wages via ZayZoon.
• Competitive Pay – Biweekly pay through ADP.
• Referral Bonuses – Earn extra for bringing great people to our team.

3. Professional Development

• Paid Training – Comprehensive onboarding and continuous skill-building.
• Growth Opportunities – Career advancement pathways, including leadership roles.

4. Recognition & Incentives

• Employee of the Month – Recognition and rewards for outstanding performance.
• Performance Bonuses – Additional earnings for meeting key performance goals.

5. Uniforms & Equipment

• Company-Provided Uniforms – Professional attire included.
• Necessary Equipment – Tools and resources provided for success in your role.

6. Additional Perks

• Paid Time Off (PTO) – 40 hours of PTO plus state-mandated sick leave (increases with tenure).
• Flexible Scheduling – Work shifts that fit your lifestyle.
• Supportive Work Environment – A team-focused, success-driven culture.
• Industry Certifications – Opportunities for specialized training and certifications
• Tuition Assistance -  Tuition assistance available for all employees and family members