Entry Level Customer Service Assistant

Company Description

About Us:

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience.

Job Description

The Entry Level Customer Service Assistant will play a vital role in supporting our customer service team by handling inquiries, providing product and service information, and ensuring a seamless customer experience. This role is ideal for someone new to the field who is enthusiastic about helping others and eager to develop their skills in a professional environment.

Job: On site - Hoover, AL

Pay Range: $17.50 - $26.00 hourly

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Assist customers with product information, order status, and account-related questions.
• Document and track customer interactions in our customer relationship management (CRM) system.
• Resolve customer complaints and issues efficiently and effectively following company guidelines.
• Collaborate with team members to identify ongoing customer concerns and potential solutions.
• Provide feedback to management on customer trends and frequently asked questions.
  
  

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills.
• Customer-focused with a positive attitude and a desire to help others.
• Basic proficiency in Microsoft Office Suite (Word, Excel).
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
  
  

Additional Information

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities and a supportive work environment.