What are the responsibilities and job description for the Relationship Manager position at SignaPay?
Job Description
Job Description
We are hiring for a Relationship Manager. The candidate will manage relationships of large to medium size Independent Sales Office (ISO) partners and build relationships that will produce increases in new merchant accounts with SignaPay. They will expand other products and services by cross-selling to further expand merchant relationships that will increase merchant and partner retention opportunities.
Account Management Responsibilities :
- Responsible for sales support and overall account management for assigned offices including new relationship management, ongoing account growth and the cross-sell of additional services to new and existing merchants of the office.
- Meet monthly, quarterly and annual goals for partnership growth and new services per merchant account.
- Instrumental in developing ISO office relationships with key people and building relationship with internal resources to provide additional support, includes Merchant Customer Support, Technical Support, Risk and Underwriting.
- Track and report sales and service trends to identify and communicate actions to be taken with the office or internally and document accordingly.
- Schedule education and training for office personnel as needed for new SignaPay products / services and upcoming campaigns.
- Prepare and present online training and conference call to ISO offices and employees.
- Introduce and implement sales plans and campaigns to further grow your assigned offices business portfolio
- Work with partners to identify sales plans that may be required for their current market environments.
- Perform reviews and analyze both active and inactive ISO accounts taking action to engage inactive or closed ISO’s partners.
- Provide continued follow-up to ensure all ISO office customer service issues are resolved to ensure office satisfaction and meets partner expectations.
- Manage special pricing requests and secure all required approvals for any exceptions.
- Handle office reporting of general residual and address questions accordingly.
- Handle underwriting questions and provide research, explanation of guidelines as necessary.
- Maintain accurate and complete Sales Office Agreements and provide updates as necessary. Generate required communication of any changes to accounting and internal resources as required. Maintain consistency in all office agreements.
- Perform other duties as required to deliver effective sales support and account management of the Partner Development team.
Reporting Relationship :
This position reports directly to the VP of Partner Development and is required to work with new partner business development personnel.
Knowledge Skill Required :
For immediate consideration, please send salary requirements.
Company Description
DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023 Winner)
Top 10 places to work in DFW
Inc 5000 List of Fastest Growing Private Companies for 2022 & 2023
Small financial services firm with an amazing team environment
Generous benefits package
401K with employer match
Company Description
DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023 Winner) Top 10 places to work in DFW Inc 5000 List of Fastest Growing Private Companies for 2022 & 2023 Small financial services firm with an amazing team environment Generous benefits package 401K with employer match