Customer Service Associate

Job Description

Job Description

Benefits :

• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

SUMMARY

Provides excellent customer service and accurately assesses all customer needs. Coordinates and

executes in-house marketing programs. Demonstrate a professional image of the Fully Promoted

brand at all times. Previous experience in an embroidery or promotional products shop helpful.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Counter Sales Serve as the first point of contact for walk-in and telephone

customers.

Execute in house direct mailings.

Assure customer satisfaction. Send thank you cards with orders.

Respond to customer inquiries to determine needs, provide recommendations and

quotes and assist customers with the order process. Obtain information for future

contact

Process customer orders. Accurately complete Work Order; obtain customers approval

and down payment

Telemarketing Calls to Direct Mail Listing

Telemarketing Calls to Existing Customer Files

Telemarketing Calls to New Business Listings

Telemarket No-Activity Customers

Call Outstanding Quotations

Prospecting via phone for new customers. Generate list of prospects through lead

groups or publications (Yellow Pages, Chamber of Commerce directory, etc.)

Maintain a good working relationship with vendors to obtain quotes and follow up on

orders in process.

Run Bi-monthly Specials Campaign

Implement Marketing Strategies from Marketing Planner. Execute in-house marketing,

working with Owner / Marketing Representative

Enter contact names into database for appropriate follow up

Contact customers when the order is ready

Obtain referrals; determine contact name and phone number, and provide follow up with

that referral

Maintain an organized; clean and professional store appearance at all times.

Base Salary $18-$20 / hr with 5% Commission on closed sales.

Salary : $18 - $20