Senior Client Associate-Officer

Perfect Opportunity to join our Staten Island PCG as a Senior Client Associate Officer!

Did you know?

There has never been a better time to join Flagstar Bank! On March 20, 2023, Flagstar Bank, N.A., the wholly owned subsidiary of New York Community Bancorp Inc., acquired substantially all of the deposits and certain loan portfolios of Signature Bridge Bank, N.A., which now operates as Flagstar.

With this transaction, Flagstar is now one of the largest commercial banks in the country, with a fortress-like balance sheet, strong liquidity, and excellent asset quality metrics. The regulatory approval of the acquisition clearly reflects the strength of the combined institution. Our clients continue to be serviced by their Private Client Group in the same client-centric single-point-of-contact strategy that Signature Bank was known for over the last two decades.

Our employees remain a critical foundation of our organization, with enhanced opportunities for career development, while participating in top-tier benefits plans. Apply today for immediate consideration below!

What you should know about the Senior Client Associate - Officer?

In this position, you will provide personalized banking services to Flagstar Bank clients.

In this role, your primary responsibilities will include:

• Analyzes client issues and research to respond accordingly; may coordinate with other departments as needed.
• Will market/cross-sell other products and services as appropriate to customer needs.
• Handles all operational issues on team, including audit request and reviews.
• Responsible for reconciliation of general ledgers and ensuring compliance with wire transfers policies and requirements.
• Reviews various reports including new account reports, check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports.
• Respond to client issues with basic bank products and more complex products such as Cash Management and commercial loans.
• May conduct client visits, either with another team member or alone.
• May make risk-based decisions pertaining to client transactions.
• May handle decisions on overdrafts, up to credit authority.
• Responds to client inquiries and requests regarding accounts.

To be successful, your background should match these qualifications:

• Minimum 5 years related banking experience in a similar role
• High school diploma or general education degree (GED)
• Banking experience in a commercial bank environment, financial products, services, compliance KYC-AML, required.
• Excellent interpersonal and customer service skills
• Ability to make independent decisions and manage time effectively.

Compensation:

Flagstar Bank, N.A. offers a base salary in this position with a range of $19.23 - $36.05, dependent on qualifications and experience. In addition, there is an annual bonus plan that is paid based on merit and performance in the role.

For those candidates applying to locations in San Francisco: Flagstar Bank, N.A. will consider for employment qualified applicants with criminal histories consistent with San Francisco Fair Chance Ordinance and federal laws applicable to Flagstar Bank, N.A.

View available Careers with Flagstar Bank, N.A. at

We are an Equal Opportunity Employer.

If interested, please submit your resume online. This is the fastest and most reliable way to be considered for any of our positions. Incomplete applications or those missing required information will not be considered.

*Current Employees - Do NOT use this site. Please apply via the Workday login page or contact Human Resources - Staffing if you have questions.