What are the responsibilities and job description for the Technical Support Specialist position at Signature Consultants?
Job Description
- Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
- Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
- Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
- Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
- Determines the best course of action to improve performance and efficiency of store systems, equipment and applications
- Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
- Understands and completes proper processes when installing software
- Directs field personnel in installing new equipment that is going on the store network
- Configures and upgrades software on newly installed devices
- Implement software changes for fuel dispensers and fuel tanks
- Sets up new DVR equipment and configure recording settings, including using proper naming conventions, for multiple cameras
- Provides troubleshooting by using remote tools connected to other legacy networks
- Manages multiple tickets and works them in order of emergency to lowest priority
- Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
- Reads, interprets and follows procedures described in the internal knowledge base
- Provides documentation for knowledge base articles
- Works with third-party help desk vendors as applicable
- Maintains inventories and orders parts as needed
- Provides phone support as needed
- Attends training classes as required to stay current with new equipment, troubleshooting procedures and technology
- Initiates timely communication of critical events to Store Support Team Leads
- Completes other duties, including special projects, as assigned by Management Education
Requirements :
Experience Requirements :
Skill Requirements :
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Salary : $20 - $23
