Treatment Coordinator

Position Overview:
Signature Family Dentistry is committed to providing exceptional dental care in a welcoming and professional environment. We believe that every patient deserves a knowledgeable and compassionate dental team that prioritizes clear communication and comprehensive care. As a Treatment Coordinator, you will be instrumental in ensuring patients understand their treatment plans, utilizing advanced dental technology, and facilitating seamless communication between patients and the dental team.

Key Responsibilities:

Patient Interaction:

• Serve as the first point of contact for patients, greeting them warmly and addressing their needs professionally and empathetically.
• Answer phone calls, triage concerns, and efficiently handle patient inquiries and requests.
• Discuss treatment plans, insurance coverage, and patient balances clearly to ensure patients are well-informed about their options.

Scheduling and Coordination:

• Schedule appointments and manage the daily schedule to optimize efficiency and patient flow.
• Ensure all hygiene patients are scheduled for follow-up appointments before leaving the office.
• Monitor continuing care and overdue treatment lists, promptly contacting patients once preauthorization is received from insurance.

Payment Handling:

• Determine patient co-pays, deductibles, and other expenses before appointments and document them accurately.
• Accept and process payments made in person, by mail, or over the phone.
• Present and discuss payment options with patients, including third-party financing solutions, in accordance with practice policies.

Pre-Appointment Preparation:

• Ensure all necessary radiographs, lab cases, paperwork, and additional documentation are updated and complete before patient appointments.
• Confirm that required medical clearances are received prior to scheduled procedures.
• Verify and update insurance information for all patients before their appointments.

Administrative Support:

• Manage patient records and send requested documents as needed.
• Check in lab cases and maintain accurate appointment documentation.
• Perform additional administrative duties as assigned by the office manager or dental team.

Qualifications:

• Proficiency with Eaglesoft software is required.
• Strong phone and scheduling skills.
• A minimum of two years of dental experience is preferred.
• Dental insurance knowledge is required.
• Bilingual candidates are preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask efficiently in a fast-paced environment.

Benefits:

• Health, Dental, Vision, and Life Insurance
• 401(k) Plan
• Paid Time Off (PTO) and Holiday Pay
• Competitive Pay

Schedule:

• Full-Time Position
• Work Hours:
  
  • Monday and Wednesday: 8:15 a.m. – 4:00 p.m.
  • Tuesday and Thursday: 8:15 a.m. – 3:00 p.m.
  • Friday: 8:15 a.m. – 2:00 p.m.