Comfort Advisor

ABOUT SIGNATURE

Signature Heating, Cooling, Plumbing, and Electrical is a trusted service provider in Albuquerque, NM, specializing in comprehensive HVAC, plumbing, and electrical solutions for residential and commercial clients. With a commitment to excellence, the company offers a wide range of services, including installation, repair, and maintenance, ensuring comfort, safety, and efficiency in every home and business. Known for its skilled technicians and exceptional customer service, Signature provides high-quality workmanship and reliable solutions tailored to meet each customer’s unique needs. Whether it's keeping your home cozy year-round, ensuring your plumbing runs smoothly, or addressing electrical issues, Signature Heating, Cooling, Plumbing, and Electrical is the name you can count on in Albuquerque.

BENEFITS

In addition to a competitive salary and benefits package, we offer:

• A culture that values effort and rewards results
• Health, dental, and vision insurance with low employee contributions
• Affordable company-sponsored healthcare plans
• Health savings account or flexible savings account available
• Paid vacation and sick time plus six paid holidays each year
• 401(k) retirement savings options with company match
• Company paid life and AD&D insurance
• Low-cost supplemental insurance offerings including accident, additional life, critical illness, and disability
• Weekly pay

OBJECTIVE

To help homeowners in our community by providing solutions for their HVAC issues and concerns. To improve production and profitability by the Nexstar sales process, from start to finish. Estimates will be hand delivered while on site, making sure that all estimates are performed within 24 hrs. Work is to be bid using the most current proposal tool, making sure that every system is bid per the company guidelines. They will be responsible for clearly defining the work scope to the install crews and support coordinators each day to ensure that the customer receives the product they are expecting and that the crews have all they need to do the jobs safely and efficiently. Estimators closure rates will be tracked by lead types and leads will be distributed based upon current closure rates.

REQUIREMENTS

Hours

• 50 hrs. per week
• 8:00 – 5:00
• ½ hr lunch
• Overtime as required
• Afterhours and weekend work as required

Latitude & Limitations

• Company vehicle
• Computer
• Fuel Card
• Software - Writesoft, Service Titan, Lennox Pro’s, Microsoft Office Suite, DocuSign
• Bid in excess of $30,000.00 need to be reviewed by direct supervisor prior submittal.

Accountability

• Annual Review- Your annual performance review will be given around the time of your anniversary of employment and it will address your overall employment performance as well as your performance in this position.
• Weekly one-on-one with supervisor
• Weekly Group Meeting
• Quarterly Safety meeting
• Sales Training classes
• Dale Carnegie Training

Residential Sales Attributes and Expectations

• Professional Appearance
• Insurable Driving Record
• Effective Communication Skills
• Understanding of residential HVAC and Gas installation
• Strong sales aptitude and customer service skills
• High level of commitment to the customer and Signature
• Goal oriented and driven to success
• Persistent and hardworking
• Passionate about developing happy and satisfied customers
• Lead generation and prospecting
• Sales tracking and reporting
• Is relentless in the pursuit of Signature’s values. Exemplifies value behaviors.

RESPONSIBILITIES

These responsibilities are provided as specific expectations and requirements of your role with Signature. They are in no way intended to be a complete description of the daily tasks and duties that will be required in your role.

• CHARACTER
  • Ability to earn and maintain the trust of Signature’s customers
  • Honest with customers, co-workers and vendors
  • Demonstrates integrity in dealings with customers
  • Passionate about providing win-win solutions to Signature’s customers
  • Demonstrates empathy when dealing with customer co-workers and vendors.
• TECHNICAL ABILITY
  • Understanding of HVAC installation practices and standards
  • Ability to estimate and bid the installation of residential HVAC systems
  • Basic computer skills a basic understanding Microsoft Office Suite
  • Detailed approach to development of proposals and estimates
• ORGANIZATION
  • Ability to make and keep commitments to customers, co-workers and vendors.
  • Maintain daily pace tracking and reporting process on sales and closure.
  • Maintain and adhere to daily schedule.
  • Develop, maintain and report on lead generation, prospecting and follow up process.
  • Provide accurate and timely installation expectations to install manager.
• COMMUNICATION
  • Professional and effective written and verbal communication skills with customers, co-workers and vendors.
  • Clear communication with Install manager and install crew.
  • Active listening skills with customers and co-workers.
  • Confident and professional presentation skills.
  • Ability to provide and receive constructive feedback.
• MOTIVATION
  • Self-Motivated and directed.
  • Committed to attendance and punctuality both internally and externally.
  • Meets or exceeds production goals on a consistent basis, is persistent and goal driven.
  • Driven to grow and develop both personally and professionally.
  • Maintains an enthusiastic outlook and ad’s to a positive work environment.

PERSONAL AND PROFESSIONAL DEVELOPMENT

Signature will support you in continuing to develop your skills and to keep up with technology.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Signature is an Equal Opportunity Employer (EOE) and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, protected veteran status, or any other personal characteristic protected by Federal, State, or Local Laws.