What are the responsibilities and job description for the Customer Service Representative position at Signature HVAC LLC?

Job Description

If job security, great pay, excellent benefits, and career advancement while representing a well-known local company is what you're looking for, then Signature is the company for you.

We are seeking a full-time, results-driven Call Center Customer Service Representative with a positive attitude.

WE CARE ABOUT YOUR SUCCESS!

EXCELLENCE, INNOVATION, RESPECT, & INTEGRITY are our fundamental core values here at Signature. We are committed to making sure YOU are provided with all the tools you need to GROW and SUCCEED ! What you do matters here!

As a team member at Signature, YOU will receive the following and so much MORE :

18.00 - $22.00 per hour
Company Laptop
Medical, Dental and Vision
401K w / Company Match
Paid Training
Paid Vacation
Paid Personal Days
Paid Holidays
Employee Referral Program
Company Uniforms
Continuous Coaching & Growth Opportunity (We Promote from Within)

Responsibilities

Manage a large volume of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customers through open and interactive communication

Provide accurate, valid and complete information by using the right methods / tools

Meet personal and customer service team targets and call handling quotas

Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication guidelines

Go the extra mile to engage customers

Call Center Customer Service Representative Job Requirements :

Effective communication and customer service skills

Positive attitude and strong work ethic

Detail oriented with the ability to multi-task

Strong computer skills especially with excel

Must be able to pass drug screen and background check

Reliable transportation to West Chester, PA, or planning to relocate after starting work (required)

EEO Statement :

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Salary : $18 - $22

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What are the responsibilities and job description for the Customer Service Representative position at Signature HVAC LLC?

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