What are the responsibilities and job description for the Customer Experience Representative position at Signature, Inc.?
Company Overview
Signature, Inc. is a leading marketing promotions agency specializing in telecommunications solutions that drive business growth and customer acquisition.
We deliver precisely targeted campaigns tailored to each brand's unique goals, ensuring success through our dynamic approach and sector expertise.
Job Summary
The Customer Service Sales Specialist will provide exceptional support to customers via phone, ensuring high satisfaction rates and resolving issues in a timely manner.
This full-time on-site role is located in Moorestown, NJ and requires strong communication and interpersonal skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities
- Provide exceptional customer support and ensure customer satisfaction
- Manage customer experience and resolve issues in a timely manner
- Develop strong relationships with customers and promote products or services
- Meet sales targets and contribute to business growth
- Analyze customer feedback and suggest improvements to enhance customer experience
Requirements
- Bachelor's degree in Marketing, Communications, or a related field
- Experience in sales or customer service, preferably in the telecommunications industry
- Strong communication and interpersonal skills
- Problem-solving abilities and a customer-focused attitude
- Ability to work in a fast-paced environment and meet sales targets
