What are the responsibilities and job description for the Customer Service Sales Specialist position at Signature, Inc.?
Company Description
Signature is a leading marketing promotions agency specializing in telecommunications. We deliver precisely targeted solutions that drive business growth and gain new customers. Our dynamic approach and sector expertise enable us to create effective campaigns tailored to each brand’s unique goals. Signature works with many thriving brands, including Verizon FIOS and Wireless, offering a genuine partnership model that ensures success.
Role Description
This is a full-time on-site role located in Moorestown, NJ for a Customer Service Sales Specialist. The Customer Service Sales Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and handling inquiries via phone with excellent phone etiquette. Day-to-day tasks include addressing customer needs, managing customer experience, and resolving issues in a timely manner to maintain high customer satisfaction rates.
Qualifications
- Skills in Customer Support, Customer Service, and Customer Experience
- Ability to ensure Customer Satisfaction and manage Phone Etiquette
- Strong communication and interpersonal skills
- Problem-solving abilities and a customer-focused attitude
- Experience in sales or a related field is a plus
- High school diploma or equivalent required; Bachelor's degree preferred
