Installation and Service Coordinator

Signature Window & Door Replacement is Hiring: Installation & Service Coordinator

Location: Kent, WA
Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Are you a detail-oriented, customer-focused individual with a knack for organization and problem-solving? Signature Window & Door Replacement is looking for a dynamic Installation & Service Coordinator to join our team! This is a key role that will allow you to make a tangible impact on our day-to-day operations and help us deliver exceptional service to our customers.

While construction industry experience is a plus, we are happy to train the right candidate who is motivated and eager to learn.

What You'll Do:

1. Scheduling Installations

• Keep the installation schedule running smoothly and efficiently
• Contact customers via phone, text, and email to update them on the status of their projects
• Coordinate installation dates between customers and installers
• Log all relevant information and notes into our CRM system

2. Manage Service and Warranty Requests

• Order service parts as needed
• Create and assign Service Request Forms (SRFs) to the appropriate teams
• Answer incoming calls from customers and vendors, providing solutions and support
• Submit service and warranty requests for customers
• Conduct service inspections when required—identify defects, take photos for documentation
• Keep customers informed about the status of their service requests via phone, text, and email
• Maintain detailed records in our CRM system

3. Shipment Tracking

• Monitor scheduled shipments and incoming truck deliveries to ensure timely arrivals

4. Additional Duties

• Assist with setting up and tearing down home show displays ( usually 4 per year)
• Pitch in with office and warehouse duties as needed to support the team

Why Join Us?

• Competitive Benefits Package (After 90 days): Paid holidays, medical, dental, vision insurance, sick leave, matching 401(k), life insurance, short-term and long-term disability insurance.
• Paid Vacation: You’ll receive 2 weeks of paid vacation annually plus PTO from Christmas through New Years.
• Continuous Growth: We encourage improvement and learning through systems, tools, or team collaboration.
• Friendly Team Environment: You'll be a vital part of a team that values communication, integrity, and a job well done.

What We’re Looking For:

• Strong customer service orientation and interpersonal skills
• Detail-oriented with excellent scheduling and organizational abilities
• Ability to work both independently and as part of a collaborative team
• Self-motivated with a passion for continuous improvement
• Construction industry experience is a plus but not a requirement

How to Apply:

Visit our Careers Page on really to submit your resume, and cover letter. We look forward to hearing from you!

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $25 - $28