What are the responsibilities and job description for the PATIENT COLLECTIONS position at SIGNATURECARE EMERGENCY CENTER MASTER?
Job Details
Job Location: HOUSTON, TX
Position Type: Full Time
Salary Range: $17.00 Hourly
Job Shift: Day
Description
The Patient Collections Representative is responsible for handling patient’s questions, complaints, billing issues, claims processing questions, and any other patient billing concerns and explains the billing process in detail to patients. Representatives are also responsible for documenting all customer interactions in the appropriate computer system. Relies on extensive experience and judgment to plan and accomplish all goals
Qualifications
- Minimum Education: High School Diploma/G.E.D.
- Minimum 1 years of relevant experience
- Medical call center experience
- Strong communication skills both oral and written
- Positive attitude, team player, “go-getter, self-starter
- Ability to type 40 WPM
- Ability to navigate a computer while on the phone
- Strong analytical and problem-solving skills
- De-escalation skills
- Explanation of Benefits Knowledge and ability to interpret.
- Strong computer knowledge (Windows, PC applications, Excel and Word)
JOB RESPONSIBILITIES/ DUTIES
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (ex. Benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits.
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in the computer system.
- Own problems through to resolution on behalf of the customer/patients in real-time through comprehensive and timely follow-up with the member on the specified date given to patients.
- Review and research incoming healthcare claims by using the appropriate processed and procedures benefit plan.
- Communicate and collaborate with patients to resolve issues, using clear, simple language to ensure a complete understanding of their billing statements.
- Review and sign all written instructions for any and all duties, which are subject to change with ample notice given.
- Meet the performance and production goals established for the position in the areas of: efficiency, accuracy, quality, customer and member satisfaction, and attendance.
- Answering multiple calls during an 8-hour working day in a call center-type environment.
WORKING CONDITIONS
- Frequent speaking, listening using a headset, using hands/fingers across keyboard or mouse, handling other objects, and working for long periods on a computer.
- Service center with moderate noise level to representatives talking, computers, printers, and floor activity.
- While performing duties of this job, the employees is frequently required to stand, walk, and sit.
- Must submit to random drug screenings.
Salary : $17
