What are the responsibilities and job description for the Program Account Leadership Role position at Signatures Apparel?
Job Responsibilities
- Manage day-to-day requests and inquiries from program customers throughout the program lifecycle.
- Participate in summary sheet reviews and webstore demos prior to program launch.
- Oversee customer handoff into the launch process to ensure smooth webstore integration.
- Utilize tools to track customer satisfaction and success, including creating reports and handling escalated issues.
This includes building relationships with customers, utilizing various methods to track customer satisfaction, and following established steps to investigate and resolve escalated issues.
You will also oversee additional program components related to your accounts, including developing contracts, pricing models, agreements, rebates, and fees.
