What are the responsibilities and job description for the Call Center Customer Service Agent position at Signeekwave?
About Us
Welcome to Signeekwave: Where Vision Meets Reality
At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About Job
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. As a Call Center Customer Service Agent, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to handle inbound calls, assisting customers with their inquiries, resolving issues, and ensuring a positive experience during every interaction.
Job: Full time
Location: Denver, CO
Responsibilities
Welcome to Signeekwave: Where Vision Meets Reality
At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About Job
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. As a Call Center Customer Service Agent, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to handle inbound calls, assisting customers with their inquiries, resolving issues, and ensuring a positive experience during every interaction.
Job: Full time
Location: Denver, CO
Responsibilities
- Manage inbound and outbound calls in a timely manner
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Maintain customer records by updating account information
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers and build rapport
- Achieve individual and team targets and contribute to the overall success of the company
- High school diploma or equivalent; additional qualifications in customer service are a plus
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Ability to multitask, prioritize, and manage time effectively
- Excellent communication skills, both verbal and written
- Problem-solving skills and the ability to think critically
- Familiarity with CRM systems and practices
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account
