Customer Service Representative III

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, Rocksbox and JamesAllen.com. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

NOW HIRING! March 2023

Customer Service Representative III – LIVE PERSON CHAT/PHONES – Work-At-Home

Permanent full-time and part-time Work-at-Home Live Person Chat/Phone positions now available!

These positions provide the opportunity to join our highly successful Signet C3, Customer Connection Center Team!

Is this the right opportunity for you?

We are hiring our next group of professionals who seek to deliver a world-class experience to our customers. These individuals will:

• Focus their energy on satisfying our customers while providing resolutions to support our continued growth as the world’s largest retailer of diamond jewelry

• Independently work towards providing Customer First Resolutions using the required Signet C3 systems and tools with support from the Leadership Team

• Process online orders tendered by bankcard, gift card or alternative payment

• Respond to inbound requests including online orders, merchandise selection and repairs

• Use analytical/decision making to gather important data, research issues and formulate the appropriate Customer First Resolution

• Transitions as needed between various job functions (e.g., Live Person Chat, Phones, and email)

• Multi-task to meet or exceed established service level expectations in a high volume, fast-paced environment

• Embrace change and personal development

We’re looking for individuals who are:

• Highly confident, proactive problem solvers who demonstrate strong ability to quickly navigate the internet

• Proficient in written and verbal communication through a variety of platforms (including Microsoft Teams)

• Empathetic and customer-focused in every way

• Comfortable reaching out to store partners or customers via phone when necessary

• Willing and able to empathize and acknowledge mistakes as well as authentically apologize to guests

• Independent workers who enjoy a fast-paced environment

• Have moderate technical proficiency using Microsoft Suite, navigating web browsers, and using multiple screens while troubleshooting basic technical topics to resolve customer issues

• Able to identify how to use the company websites for potential sales opportunities

• Confident using basic negotiation skills for both service and sales

• Able to work evenings and weekends

• Willing to participate in cross-training sessions in various areas within the department

• Able to provide their own high-speed internet and set up the equipment as needed

• Willing to participate in cross-training sessions in various areas within the department

• Are willing to be on camera for all training, cross training, team and zoom meetings as needed

Why You May Want to Join Our Team:

• We work hard to create a diverse, welcoming culture that promotes primarily from within

• We provide the equipment

• We offer remote, work from home positions to responsible, hard-working people who can provide a safe and secure work environment, free of distractions for our customers.

• We provide up to 5 weeks of paid training

• We offer a competitive starting hourly pay rate of $15.55 minimum

• We pay a premium for bilingual English-Spanish speaking employees

• We offer an outstanding employee discount program for jewelry purchases

• We provide select overtime opportunities during specific periods of the year to add additional pay to your check

• We reward you financially for referring family and friends who join our team as your reference

Are you saying “YES, this is the right position for Me!”

APPLY TODAY via WORKDAY! Please be sure to include your RESUME!

Note: Applicants selected for an interview, can expect a virtual setting via Teams or Zoom. Further details will be provided at the time the interview is scheduled.