What are the responsibilities and job description for the Customer Success Engineer position at Signify Technology?
Signify has the pleasure of helping a fast growing GenAI company expand their post sales org. They are a team of engineers from Google, OpenAI, Uber, and Nvidia who are solving the challenge of AI Hallucinations in GenAI Application.
They are Series B, well funded, and located in SF. They service companies like Verizon, HP, Chegg, Reddit, Comcast, etc.
With recent funding and 400% growth, they are looking to add 2 more Customer Success Engineers to support post sales function. You will play a pivotal part in ensuring our customers achieve maximum value from the platform.
You will provide hands-on assistance with installation, onboarding, and enablement, guiding new customers through their initial experiences with our platform and setting them up for long-term success.
Key Responsibilities :
- Installation Support : Assist new customers with the technical setup and deployment of Galileo solutions, ensuring seamless integration with their existing infrastructure.
- Onboarding : Lead onboarding sessions to familiarize customers with the platform’s features, capabilities, and best practices.
- Enablement : Deliver tailored training and enablement resources to help customers achieve their specific objectives using Galileo’s solutions.
- Troubleshooting : Serve as the first point of contact for technical issues, working closely with internal teams to resolve them quickly and effectively.
- Customer Advocacy : Act as the voice of the customer, providing feedback to product and
Core Criteria :
