What are the responsibilities and job description for the Customer Success Technical Specialist position at Signify Technology?
Join Signify in supporting a rapidly growing GenAI company as they enhance their customer success organization! The company boasts a talented team of engineers from industry leaders like Google, OpenAI, Uber, and Nvidia, tackling the challenges of AI hallucinations in GenAI applications.
With a recent Series B funding boost and an impressive growth rate of over 400%, this innovative company is eager to expand its team of Field Engineers. In this vital role, you will serve as the key technical contact for customers post-sales, playing an essential part in driving adoption, usage, and delivering value as a trusted advisor in the development of dependable GenAI applications.
Your responsibilities will include providing hands-on support with installation, onboarding, and enablement. You will guide new customers through their initial experiences on our platform, ensuring they are set up for long-term success.
Hybrid work model : 3 days onsite in SF.
Core Qualifications :
- 5 years of experience in roles such as Customer Success Engineer, Technical Support, or Technical Account Manager focused on modern Data, Cloud, or AI solutions.
- Proficient in Python, with the ability to read and troubleshoot client Python notebooks.
- Experience building AI applications, with a preference for knowledge in LLMs and Retrieval-Augmented Generation (RAG).
