ServiceNow Practice Lead

Job Title: ServiceNow Practice Lead

Job Type: Permanent

Salary: $200,000 per year bonus

Role Location: Remote, with occasional travel to client sites (U.S.-based, preference for candidates near Chicago, IL, or Atlanta, GA)

Visa Requirements: Must be authorized to work in the U.S. (no sponsorship available)

The Company

Our client is an emerging US based consultancy specializing in digital transformation, low-code platforms, and enterprise automation. With a team of 300 professionals and a client portfolio spanning financial services, healthcare, and government, they deliver innovative ServiceNow, Pega, and Appian solutions. Headquartered in Chicago, they foster a collaborative culture, empowering their employees to drive client success and grow professionally. Recognized as a ServiceNow Elite Partner, they are expanding our ServiceNow practice to meet growing demand.

Role And Responsibilities

As the ServiceNow Practice Lead, you will spearhead their ServiceNow practice, driving strategy, delivery, and growth. You will lead a team of consultants, oversee high-impact projects, and ensure client satisfaction. Key responsibilities include:

• Develop and execute the ServiceNow practice strategy, aligning with business goals to achieve 20% year-over-year growth.
• Lead end-to-end ServiceNow implementations (ITSM, ITOM, HR, CSM) for enterprise clients, delivering projects on time and within budget.
• Mentor and manage a team of 10–15 ServiceNow consultants, fostering skill development and certification attainment.
• Collaborate with sales teams to identify opportunities, craft proposals, and secure new ServiceNow engagements, targeting $5M in annual revenue.
• Provide technical leadership in platform customization, leveraging ServiceNow’s low-code App Engine and AI features (e.g., Now Intelligence).
• Build strong client relationships, ensuring 95% client satisfaction scores through strategic advisory and solution delivery.
• Stay current on ServiceNow releases (e.g., Vancouver, Washington DC) and industry trends to maintain competitive edge.
• Partner with ServiceNow account teams to align on certifications, partner status, and co-innovation initiatives.
  
  
  

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 7 years of ServiceNow experience, including 3 years in a leadership or architect role.
• ServiceNow Certified Implementation Specialist (ITSM mandatory; ITOM, HR, or CSM preferred).
• ServiceNow Certified Application Developer or Certified Technical Architect (CTA) is a plus.
• Proven track record leading ServiceNow projects ($1M budgets) for enterprise clients in finance, healthcare, or government.
• Expertise in ServiceNow modules (ITSM, ITOM, HR, CSM), Flow Designer, App Engine, and integrations (e.g., REST, SOAP, CMDB).
• Strong understanding of low-code development, AI-driven automation, and Agile/Scrum methodologies.
• Exceptional leadership skills, with experience managing teams of 5 consultants and driving practice growth.
• Excellent communication and stakeholder management skills, with ability to present to C-level executives.
• Familiarity with competitors like Pega Systems or Appian is a plus.
• Willingness to travel up to 25% for client engagements.
  
  
  

Benefits:

• Comprehensive health, dental, and vision insurance (80% employer-covered).
• 401(k) plan with 4% employer match.
• Annual performance bonus (up to 15% of salary).
• 20 days PTO plus 10 paid holidays.
• $5,000 annual professional development budget for certifications and training (e.g., ServiceNow CTA).
• Flexible remote work with home office stipend ($500/year).
• Access to company-sponsored wellness programs and team-building events.
• Clear career path to Director-level roles within 2–3 years.
  
  
  

Accessibility Statement

Read and apply for this role in the way that works for you by using our Recite Me assistive technology tool. Click the circle at the bottom right side of the screen and select your preferences.

We make an active choice to be inclusive towards everyone every day. Please let us know if you require any accessibility adjustments through the application or interview process.

Our Commitment To Diversity, Equity, And Inclusion

Signify’s mission is to empower every person, regardless of their background or circumstances, with an equitable chance to achieve the careers they deserve. Building a diverse future, one placement at a time.

Check out our DE&I page here