What are the responsibilities and job description for the Customer Satisfaction Manager, Cooper Lighting Solutions position at Signify?
About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125 year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
More about the role
This is an exciting job opportunity for you to light the way as a Customer Satisfaction Manager, Cooper Lighting Solutions, onsite in Peachtree City, GA, with Signify. Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.
Supervise, coach, cross-train and develop the Customer Experience Team. Ensure workload management across the team.
Implement and maintain customer support quality and case management metrics.
Support the sales organization and territory in evaluation of new business opportunities.
Communicate with plant personnel, sales team, agents, distributors and end users.
Lead and implement lean initiatives and collaborate with customer fulfillment organization leaders to identify and implement best practices.
More about you
While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
Bachelor’s degree and 3 years of experience in a team management role, ideally in sales/customer support
Proficient in FLASHPro, SAP, CRM360, IVR, B/W (or order entry/reporting equivalent)
Highly skilled communicator with exceptional problem solving and project management experience
Demonstrated ability to use information and judgment to make sound business decisions in customer-focused matters and based on financial impact
Lean mindset with a proactive approach to process improvement
- Must be legally authorized to work in the United States without current or future company sponsorship needs.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000 people.
We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Salary: $124,200 - 165,600
Bonus: target bonus opportunity - 15%
Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account
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Salary : $124,200 - $165,600
