Court and Victim Services Coordinator

JOB TITLE: Court and Victim Services Coordinator

Reports To: Director of Programs                              FLSA: FT Non-Exempt

Effective: March 20th, 2025 

Summary:

This position is responsible for the oversight of provision of advocacy, including court accompaniment, hospital accompaniment, and coordination and integration of Signs of HOPE services for clients and families. This includes offering support during court proceedings and long-term advocacy assistance to victims of sexual assault and abuse and their families. In addition to providing direct assistance to families, the position will oversee the coordination of intake, client services and advocacy. The position supports victims that Signs of HOPE may have served through crisis response services, as well as victims identified and referred through the Clark County Victim Witness Assistance Center (VWAC) and the District Attorney’s Office Special Victims’ Unit (DA-SUV).

May also serve as the lead on various agency-wide and inter-departmental initiatives and projects, as needed.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

·         Regular communication with SOH staff, victims, and family members for intake, review of services available, update on case progress, changes in status, and answering questions regarding process of cases in court.

·         Maintain regular communication with the VWAC staff advocates and the DAs regarding case briefings and coverage of court calendar.

·         Develop and maintain existing knowledge of community resources and programs for client referral purposes.

·         Collect and track data on services provided, client demographics, and other information for grant reporting in the Collaborate data management system.

·         As needed, will assist with coverage in other court settings, such as Family Court.

·         Assist with the overall crisis response to victims of sexual assault via the hotline, in court, and at the hospital.

·         Serve as a liaison with systems-based partners and maintain regular communication with SANE nurses, law enforcement, and other key partners and agencies.

·         Assists clients with VOCP (and SAVA) applications and the state’s Confidential Address Program (CAP).

·         As needed, will represent SOH in larger local and state committees and taskforces to increase the partnership-base of SOH.

·         Collect and track necessary data on services provided using Collaborate, client demographics, and other information for grant reporting.

SUPERVISORY RESPONSIBILITIES:

This position does not have any direct reports.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

§  Analytical - Synthesizes complex or diverse information; Collects and researches community resources and best practices. Uses intuition and experience to complement resource knowledge.

§  Problem Solving - Identifies and resolves problems in a timely manner and assists volunteers in doing so; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

§  Project Management- Coordinates projects and cases; Communicates changes and progress.

Interpersonal

§  Client and Customer Service - Manages difficult or emotional client and customer situations; Responds promptly to needs; Is attuned to the specific needs within the community and keeps the other agency staff and leadership informed and responsive.

§  Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Maintains excellent collaborative relationships with other co-workers to assure smooth transitions for volunteers; Remains open to others' ideas and tries new things.

§  Oral and Written Communication - Able to communicate and understand iCarol database management system, court documents and other materials; Responds well to questions; Participates in meetings; Writes clearly and informatively; Puts out excellent and error free written work product; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.

Self-Management

§  Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.

§  Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

§  Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

§  Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

§  Dependability - Follows instructions, Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

§  Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' buy in.

QUALIFICATIONS:

To perform this job successfully, an individual must have necessary knowledge, skills, and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from an accredited four-year college or university in human services, social work, criminal justice or related field, or a minimum of four years of related work experience is required.

 At least two years’ experience in victim services and/or legal field preferred or equivalent education and experience. Ability to communicate fluently in English required. In addition, the ability to communicate in Spanish is preferred.  

COMPENSATION:

$23.00 to $24.00 per hour depending on experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, stand, and sit; reach with hands/arms and talk/hear. The employee is occasionally required to balance; stoop, kneel, crouch. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level and lighting in the work environment is usually moderate.

Salary : $23 - $24