What are the responsibilities and job description for the Customer Service Representative position at Sika AG?
The Customer Service Representative will be responsible for receiving processing shipping and completing customer purchase orders for Sika Flooring products and services. In addition this individual will support the region with projects that contribute to improving operational service for customers.
Using the Sales and Distribution module of SAP the representative will follow and remain proficient in procedures for entering and managing Sales Orders and Purchase Orders. The role involves monitoring SAPgenerated backorder lists open billing lists scheduled picking and shipping lists to ensure timely fulfillment and anticipate customer orders and related needs. The representative will respond promptly to inquiries from customers and sales representatives via phone email or Teams. They will also gain proficiency in Sika Flooring products services and operational procedures related to Sales and Distribution.
Qualifications :
- High school diploma required some college preferred.
- 25 years of experience in customer service.
- Professional attitude with strong problemsolving analytical and interpersonal skills.
- Proficiency with SAP Word Excel and PowerPoint.
- Detailoriented.
- Customerfocused with excellent communication skills.
- Willingness to travel occasionally.
Additional Information :
Competitive Benefits : Health Insurance available day one 401k with 5% company match bonuses yearend profitsharing bonus paid time off and educational assistance.
Meaningful Work : Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger more durable and more reliable every day.
Company Culture : Sika centers work culture around entrepreneurship where individuals have the power to make decisions learn from mistakes and define their career.
Community Involvement : Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
Sustainability Initiatives : Sika is committed to sustainable development reducing environmental impacts and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic social and ecological sustainability.
Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Remote Work : Employment Type :
Fulltime
