What are the responsibilities and job description for the Dispatcher position at Sila Heating & Air Conditioning?
Dispatcher
Are you a visionary leader with a passion for excellence? Do you believe that leadership is about more than just a title, but about inspiring and uplifting a team to achieve greatness?
At Sila Heating & Air Conditioning, we’re on the lookout for a dynamic leader who embodies our commitment to outstanding service and customer satisfaction. With over three decades of setting the standard in HVAC services across the North and South Shores of Boston, we’re not just hiring a manager; we’re seeking someone who will continue our legacy of excellence and innovation.
Are you ready to make a significant impact? We’re looking for a leader who can drive our mission forward, and maintain our reputation for unmatched quality. If you’re passionate about creating comfort and warmth in every home and want to be part of a team dedicated to delivering the best home services, this is your opportunity.
Responsibilities include the following:
- Daily scheduling of field service technicians
- Direct interaction with customers in need of service
- Answer in-bound calls
- Make outbound calls to schedule service and solicit customers for future business
- Dispatch technicians to jobs
- Helping team members with side tasks
- Maintain customer database
- Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
- 5 years of dispatching experience
- Desire to achieve goals, both personal and professional
- Hard work ethic and willingness to work OT when necessary
- Strong team mentality
- Experience in a customer service role where the phrase “customer first” was practiced daily
- Experience with Service Titan system is a bonus
Benefits include:
- Competitive salary with future bonus opportunities
- Medical, Vision and Dental Insurance
- Paid vacation and holidays
- 401K with employer match
- Short-term and Long-term disability
- Life Insurance
Job Type: Full-time
Job Type: Full-time
Salary: $28/hr
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Hours 7:30am-4:30pm (one hour lunch) Monday-Friday plus one Saturday a month 8am-12pm to coincide with one weekend on call a month after about 3-4 months.
Ability to commute/relocate:
- Reliable commute to Stoneham daily or planning to relocate before starting work (Required)
Experience:
- Dispatching: 5 years (Preferred)
- Service Coordinator: 3 years (Preferred)
- HVAC Industry: 1 year (Preferred)
Work Location: In person
#HP1O
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- HVAC: 3 years (Required)
Work Location: In person
Salary : $28 - $30
