Customer Service Representative

Jackson Comfort Services - Customer Service Representative

Jackson Comfort Services is Northeastern Ohio's premiere employer within the HVAC & Plumbing industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!

Why Jackson Comfort?

When you join Jackson Comfort Services, you’re not just joining a company, you’re joining a team of passionate, highly trained and ambitious individuals who pride themselves on being the best in the industry.

Our company cookouts, holiday parties, employee appreciate celebrations, and team building activities help make work feel a little less like work.

As a top workplace, Jackson Comfort Services seeks out the best people and helps put them on the right path, with opportunities for continued education, advanced training and career growth. Your success truly matters to us. As a member of our family, you’ll be encouraged to reach new heights, hone your craft, and advance in personal development. The lessons and skills you are taught here, will set you up for lifelong success.

When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Jackson Comfort Services a premier place to work.

What else is in it for you?

- Comprehensive Health & Dental Insurance

- Life Insurance

- Long-Term and Short-Term Disability Plans

- Retirement Plan with Company Contributions

- Company Vehicles for Technicians

- Company Provided Tools & Tool Allowance

- Uniforms

- On-The-Job Training

- Paid Holiday’s & Vacations

- Incentive Pay

- Access to Cutting-Edge Tools & Technologies

- Advancement & Career Growth Opportunities

- And More!

Customer Service Representative

Jackson Comfort Services, is one of the largest and fastest growing heating, cooling, and plumbing companies, located in Northfield, OH.

Basic Function:

To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.

Daily Duties:

Convert incoming customer calls into booked service appointments.

Deliver call scripts with an authentic cadence; be clear, compelling and personable.

Respond to customer requests, resolving issues and promoting the brand.

Be professional and establish customer rapport, encouraging repeat business.

Participate in training to boost booked calls and practice outbound calling.

Adhere to the company’s plan for resolving customer complaints quickly and favorably.

Maintain and update customer database with complete and accurate information.

Skill Requirements:

Develop a proven track record in customer service.

IT competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communications.

Ability to build trust and demonstrate empathy.

Personality that blends well with a fast-paced, goal-driven environment.

Competitive individual contributor who also loves to win as a team.

Highly motivated, flexible and great attitude on life.

Deliver Wow Service

Honesty and Integrity

Empathy

Resourceful

Attention to Detail

Happiness

Committed to Growth and Learning

Working Environment:

Standard office

Temperature controlled

Sitting/standing desk

Job Type: Full-time

Salary: $17-$22 per hour

Salary : $17 - $22