What are the responsibilities and job description for the Customer Service Representative position at Sila Services?
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$21 - $24 an hour
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.
Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?
Then we want to talk to you.
The Customer Service Representative will learn from and work in the Frederick, MD office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.
The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service and sales appointments.
Key Sub Tasks
You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
· Maintain communication with dispatch and your manager.
· Respond promptly to customer inquiries.
· Schedule service appointments with techs and sales appointments with consultants.
· Manage in-coming calls and emails as well as make outbound calls.
· Communicate with customers through various channels.
· Acknowledge and resolve customer issues.
· Obtain product knowledge so that you can answer questions.
· Process orders, forms, and requests.
· Keep records of customer interactions, transactions, comments, and complaints.
· Communicate with colleagues, as necessary.
· Ensure customer satisfaction and provide professional customer support.
Desired Skills and Experience
· The ability to work Monday through Friday overtime
· 3 years work experience in a professional environment.
· Call center experience/Customer Service experience is required.
· Excellent communication, organizational, and interpersonal skills.
· Ability to stay calm when customers are stressed or upset.
· Encouraging and motivating personality.
· A polished and professional demeanor.
· Self-motivation and discipline.
· An ambitious and competitive nature.
· Highly evolved customer service skills.
· A working knowledge of Microsoft Office and computer savvy competence.
What We Offer
Medical, vision, and dental insurance
Life insurance, short-term and long-term disability
401k Plan with company match
We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at TriState.
EEOC Employer
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: No less than 40 per week
Salary : $21 - $24
