What are the responsibilities and job description for the Director of Warehouse Operations position at Sila Services?
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$100,000 - $105,000 a year
Director of Warehouse Operations
Welcome to Sila Services – Stoneham, MA
Sila Services is a one-stop Plumbing, Electric, and Heating and Air Conditioning company that has been serving homeowners in the Northeastern, Mid Atlantic, and Midwestern regions for almost 35 years. Our technical expertise and high-level of customer satisfaction has led to explosive growth, so we're seeking a Director of Warehouse Operations to grow with us.
Are you looking for stability, great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your hard work? Come join the team and experience what it's like to be a part of a company that also works for YOU.
Sila doesn’t just provide services – we craft experiences, forge connections, and build lasting relationships.
The Role
As the Director of Warehouse Operations, you will be responsible for the daily operations and efficiency of the warehouse and the direction and productivity of the Warehouse Managers and their team members. The purpose of this position is to manage all warehouse and distribution functions, including operations, transportation, and personnel. You will have the opportunity to lead and develop your own team; one of your main focuses will be motivating, mentoring, and coaching your team. You will be responsible for engaging your team to maintain the highest levels of safety, quality, attendance performance and engagement. To achieve this, managers are expected to provide their associates with the tools and decision making needed for success. You will keenly drive productivity and efficiency through data-driven decisions and analytical problem-solving.
Key responsibilities include:
1. Inbound Purchasing and logistics: Placing orders necessary to satisfy production needs
2. Warehouse Operations: Direct and oversee two Warehouse Managers who oversee the Warehouse Runners and the inventory.
3. Order Fulfillment: Delivery of inventory to ongoing project sites and inventory management, warranty processing, and returns.
Direct and assign work; set performance objectives and monitor performance of all distribution center departments
Manage distribution center activities, operations and forecasts; Monitor progress towards goals
Plan and direct the day-to-day transportation functions
Carry out management and direction of responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; reviewing work forecasts, determining productivity requirements, and balancing labor across your center; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems
Work to KPIs such as Delivery On Time, Order Error Rate, Pick Order Rate, and other performance goals and objectives to achieve production expectations and ensure accuracy and quality; provide reporting of same
Provide support during the rollout/implementation of newer systems/processes and gather feedback
Proactively identify and lead process improvement initiatives
Lead and develop a team of warehouse and distribution center associates
Ensure procedures are followed for building security and product loss prevention
Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates, and keep up-to-date on the latest federal and state safety regulations
Audit and report inventory while making recommendations on which items to order and restock
Direct warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
Establish warehouse practices and protocols to achieve an efficient warehouse
Set warehouse and team goals in collaboration with executive management and other team leads
Monitor workplace performance and lead training initiatives to improve employees
Communicate with other departments to ensure products are shipped in a timely manner
Knowledge, Skills and Abilities Required
Must have very strong customer service orientation with a high sense of urgency in meeting objectives and deadlines5 Years of HVAC, Warehousing Experience
Bachelor’s degree and 5 years of management/director experience
Knowledge and experience of in-bound logistics, fulfillment & transportation operations
Experience in planning, staffing, budgeting, and organizing
Ability to develop effective relationships, provide leadership, and integrate diverse functions and individuals toward profitability objectives
Experienced with Microsoft Office, including Word, Outlook and Excel
Excellent written and verbal communication skills
Ability to find practical and simple solutions to complex problems without sacrificing quality or core functionality
Must have model leadership behaviors including the ability to defuse conflict
Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
Ability work occasional Saturdays.
QUALIFICATIONS
Bachelor’s degree in Supply Chain Management, Operations, or a related field.5 years of management experience in a manufacturing, production or distribution environment.Warehouse experience: 5 years (Required)Warehouse & Distribution Management Center Supervisor: 5 years (Required)Management/Director experience: 5 years (Required)HVAC: 3 years (Preferred but not required)
Salary: $105,000 incentives and performance-based bonuses
This employer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
401(k)Dental InsuranceDisability InsuranceEmployee DiscountHealth InsuranceLife InsurancePaid Time OffReferral ProgramVision Insurance
Job Type: Full-time
Schedule:
Monday to Friday occasional Saturdays
License/Certification:
Driver's License (Required)
Work Location: In person
#HP1
Job Type: Full-time
Pay: From $105,000.00 per year
Benefits:
401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insurance
Schedule:
Monday to FridayOn callOvertimeWeekends as needed
Experience:
Warehouse Management: 5 years (Required)Inventory management: 5 years (Required)HVAC: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Ability to Commute:
Stoneham, MA 02180 (Required)
Ability to Relocate:
Stoneham, MA 02180: Relocate before starting work (Required)
Work Location: In person
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Salary : $100,000 - $105,000
