What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Sila Services?
Dispatcher/Customer Service Coordinator
About ECS Comfort Heating & Cooling
Serving Our Community Since 1988
When ECS Comfort Heating & Cooling first opened its doors in Hershey, Pennsylvania, in the fall of 1988, the idea of the company becoming what it is today was only a dream.
The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a bonus
Benefits include:
Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays
401K with employer match
Short-term and Long-term disability
Life Insurance
Job Type: Full-time
Salary: $18-$22 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8am to 4:30pm
Day shift
Monday to Friday and 1 ½ day Saturday a month
Overtime
Weekend availability for on call once a month
Ability to commute/relocate:
Reliable commute to Palmyra, PA
Dispatching: 3 years (Preferred)
Service Coordinator: 3 years (Preferred)
HVAC Industry: 1 year (Preferred)
Work Location: In person
\nSalary : $18 - $22
