What are the responsibilities and job description for the Customer Experience Representative position at SILAC Insurance Company?
Long Term Care Customer Experience Representative
Job Overview : This position entails providing accurate information while displaying exceptional customer service skills and product knowledge both written and verbally through multiple channels such as telephone calls, written correspondence, and email. Interpret the needs, process the requests, document the accounts, and provide personalized customer care involving any inquiry or change associated with long term care policies.
Department Overview : At SILAC Insurance Company, our Customer Experience teams are dedicated to delivering exceptional service by providing timely, accurate support across all customer touchpoints. We handle a range of customer needs, from inquiries and policy management to secure identity verification and request processing, while maintaining a focus on security, efficiency, and personalized assistance. Our commitment to continuous improvement ensures we adapt to customer needs, enhancing the overall experience and fostering long lasting customer relationships.
Job Details
Starting Pay Rate : $21.75
Full Time or Part Time : Full-time
Standard Hours Per Week : Monday - Friday, 40 hours / week
Work Schedule : Shift starts between 6 : 30 AM and 8 : 30 AM MT
Schedule Type : In-Office
Inbound and Outbound Calls
- Utilize patience, empathy, and listening skills to provide friendly, personalized service during calls with team members, policyowners, agents and care providers.
- Professionally answer questions, provide guidance, explain misunderstandings, complaints and complex problems via telephone. Research and resolve issues of varying complexity.
- Communicate professionally via internal written correspondence.
- Document calls in a professional and thorough manner.
Job Requirements
Required
Desired
BENEFITS :
Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins email address.
At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.
Job Posted by ApplicantPro
Salary : $22
