Customer Account Team Leader

What we offer you:

• Comprehensive benefits package, including medical & prescription, dental, vision, employee and reliant life & AD&D insurance, short & long-term disability coverage.
• 401k with a company match.
• Paid vacation days which you're encouraged to take, plus 10 holidays annually.
• Tuition assistance.
• Stability in a growing, environmentally conscious, publicly traded company.
• Opportunity to work alongside America's most respected brands and food manufacturers.
• A position working within a Fortune 500 company and an industry commander.

What you'll do:

• Expedite manufacturing orders to facilitate on-time delivery to customers, adjust shipping orders and advise customers of shipment dates/quantity to maintain production at customers' plants.
• Forecast and order customer requirements from history, customer materials requirement planning reports.
• Review and maintain forecasts/orders on weekly, monthly and yearly basis to provide our manufacturing facilities with accurate information so they can order raw materials and schedule capacity as needed.
• Generate customer required reports utilizing inventory, production and shipping data. Generate reports for finance to process invoices for specific items for a specific customer.
• Resolve remittance discrepancies to clear accounts receivables. Collect on overdue payables.
• Supervise 2 to 5 employees and conduct annual performance reviews and develop subordinates.
• Enter new artwork, new production orders, repeat production orders and shipping orders into computer systems. Maintain accurate information for use by production planning and shipping departments.
• Receive and process customer complaints of any manner. Process return orders, scrap orders and adjust invoices as needed. Process claims and inform Quality Assurance Department of problems.

You'll love it here if you:

• Like to engage with customers.
• Like to work with various departments.
• Like to develop employees.
• Working for an organization that promotes from within with career opportunity.

You'll need to have:

• Associate degree or equivalent.
• Minimum 2 years related experience.
• Working knowledge of Microsoft applications, specifically Word and Excel
• Must possess excellent communications skills, both verbally and in writing
  • Preferred qualifications
    • College courses in business
    • Customer Service experience
    • Experience with JDE system

Who we are:

• Global Fortune 500 packaging company with 109 manufacturing facilities in North and South America, Europe and Asia
• A supplier of sustainable metal and plastic packaging solutions for consumer goods products for food, beverage, health care, garden, home, personal care, and beauty products
• A stable, reliable, and environmentally conscious company

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.

EEO/M/W/Vet/Disability