Customer Account Specialist

What we offer you:

• An excellent salary based on years of experience, education, unique skills, performance, labor market conditions, and job location.
• A comprehensive benefits package including medical insurance with a prescription plan, dental and vision insurance, life and ADD insurance, HSA, short and long-term disability coverage.
• Additional benefits include cutting edge wellness programs, telemedicine, pet insurance, employee assistance programs, employee discounts, and more.
• 3 weeks of vacation plus 10 paid holidays, which you are encouraged to take.
• A 401k retirement savings plan with a 6% employer matching program.
• We invest in you with training, professional development opportunities, and tuition reimbursement, as needed.
• Silgan has a culture of advancement and growth. This position has opportunities for promotion.
• We celebrate our successes with catered lunches, monthly birthdays, site fun days, and more.
• There are opportunities to participate in local community outreach and volunteering.

What you’ll do:

• You are Silgan’s voice to our customers, America’s most respected brands.
• Carefully listen to and acknowledge to customer inquiries and requests, communicate courteously and succinctly, build and maintain strong relationships.
• Work with Silgan’s customers and our internal team to successfully identify current and future needs.
• Process orders, maintain forecasts, and assist the product flow through the supply chain from our warehouse to our customers.
• You are the key point of contact, communicating effectively and proactively with internal and external customers for all matters.
• Problem-solve order fulfillment concerns.
• Organize, review, and report data.
• Monitor customer accounts. Help our accounts payable and accounts receivable teams ensure payments are timely.

What you need to have:

• Associate degree and 1 year of work experience or High School diploma and 2 plus years of experience. Experience should be related to customer service or inside sales position.
• Effective communication, time management, and problem-solving skills.
• Passion for teamwork and achieving common goals.
• Intermediate to advanced Microsoft Office skills, such as Microsoft Word, Excel, and PowerPoint.

Who we are:

• America’s largest metal food packaging producer.
• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.

We are moving to Brookfield, WI next year!

This position is on-site, located in the office five days per week.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.