Customer Service Representative

**What we offer:

**

• The chance to work for an industry leader and a company that provides a great culture where you feel like a member of our family
• Salary, non-exempt
• Monday-Friday, 8am- 4:30pm
• Comprehensive benefits package, including medical & prescription, dental, vision, employee and reliant life & AD&D insurance, short & long-term disability coverage.
• 401k with a company match.
• Paid vacation days which you’re encouraged to take, plus 10 holidays annually.
• Tuition assistance.
• Opportunity to work alongside America’s most respected brands and food manufacturers.

**What you'll do:

**

• Answer incoming customer calls promptly and in a timely matter within same business day
• Acknowledge, review, process and confirm orders received from the customers with great accuracy on a daily basis in order to schedule production and release closures for shipment
• Review customer account status prior to order entry and process according to Silgan Credit Polity. Notify Credit Manager if over limit or past due. Work with Accounts Payable collections providing Purchase Order, Invoice and POD back-up, as needed
• Review credit conditions to ensure material availability to customers’ requirement. Provide pro-forma invoices for customers who are Cash In Advance
• Gather freight rates for small packages, LTL and TL required for customer invoicing and special customer quote requests. Add freight charges to daily shipments in preparation for billing. Arrange freight for RGA’s and process shipping paperwork for off-site pick-up, as needed

**You’ll love it here if you:

**

• Enjoy working with shipping and carriers to ensure account requirements are met through and thorough, detailed communication with all corresponding teams
• Like to assist Customer Service Supervisor with special projects and cross training
• Like to work with various departments regarding order changes, daily shipments, expedited requests and special customer requirements

**What you'll need to have:

**

• Highschool diploma or equivalent; Minimum 2 years related experience

• Working knowledge of Microsoft Office applications, specifically Word and Excel

**Who we are:

**

• Global Fortune 500 packaging company with 109 manufacturing facilities in North and South America, Europe, and Asia

• A supplier of sustainable metal and plastic packaging solutions for consumer goods products for food, beverage, health care, garden, home, personal care, and beauty products

• A stable, reliable, and environmentally conscious company

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.

You should be proficient in:

• Customer Service
• High School / GED
• Experience in a Manufacturing Environment
• Basic Computer Skills