Automotive Service Advisor/Writer

• Silko Honda is looking a for service advisor
• full time
• hourly with commission
• paid vacation time
• 401 k
• health benefits

must have Service Advisor experience

Automotive Service Writer Advisor Job Duties:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Skills and Qualifications:Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving,

Job Type: Full-time

Pay: $58,554.00 - $63,818.00 per year

Benefits:

• Employee discount
• Life insurance
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Service Writers: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $58,554 - $63,818