What are the responsibilities and job description for the Account Services Supervisor position at Silmid Limited?
Do you have a passion for providing the absolute best service to your clients? Are you a natural leader who is ready to help a team reach the stars? Are you ready for a great career with a 66-year-old aerospace company who continues to grow?
Who We are :
GracoRoberts headquartered in Arlington, TX is proud to be the single largest and most technically focused specialty chemicals distributor to serve the global aerospace market.
Salary : $60,000-$70,000yr
Location : Carson, CA
Summary :
As an ambassador for our customers and their experience with GracoRoberts, the Account Services Supervisor is responsible for wowing the customer at every touchpoint throughout the customer buying journey, while balancing the needs of the organization and leading a team of Account Specialists.
What You Will Do Everyday :
- Enter and deliver quotes, design projects, sample requests, customer purchase orders and confirmations, ship date, and status while covering for team members who are out on PTO / SICK and for overflow when department is busy.
- Run reports and analyze data in support of KPI's and team productivity.
- Review monthly non-conformances to root cause with focus on opportunities for automating and training.
- Support role in training, documentation, meetings, and communication.
- Advocate / ambassador for the group for issues of escalation within other internal departments. i.e. priority lists, defect dashboard, and open orders.
- Drive online first initiative with team in support of KPI productivity.
Requirements :
Work Authorization / Security Clearance Requirements / Equal Opportunity Employer
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.
DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIS
Ethnicity and Race Definitions
culture or origin regardless of race.
East, or North Africa.
of Africa.
peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea,
Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
peoples of North and South America (including Central America), and who maintain tribal affiliation or
community attachment.
races.
Protected Veteran Definitions
o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for
the receipt of military retired pay would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs; or
o a person who was discharged or released from active duty because of a service-connected disability.
discharge or release from active duty in the U.S. military, ground, naval, or air service.
ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of Defense.
naval or air service, participated in a United States military operation for which an Armed Forces service medal
was awarded pursuant to Executive Order 12985.
Salary : $60,000 - $70,000
