What are the responsibilities and job description for the Online Interactive Advisor position at Silotech Group Inc?
Job Title: Online Interactive Advisor
Department: Human Resources
Job Number: 1464
Overview
Silotech Group provides Advanced Cyber Solutions, Intelligence Solutions, Enterprise/Cloud IT Services and Products, and Managed IT/Security Services to Federal, State, and Commercial clients. We provide Federal Government and Commercial clients with customized, agile technical solutions focused on data, enterprise platforms, service engagement, and customer workforce development through trust-driven and collaborative relationships. Our vision is to help customers achieve their most challenging goals by unifying innovation, integrity, and exemplary services and products.
The Air Force (AF) Lead Refinement Call Center (LRCC) is responsible for reviewing applicants’ eligibilities and giving guidance on the next step in the recruiting process as well as answering applicants’ questions about AF and Space Force (SF) benefits. LRCC will effectively prequalify clients based on current AFRS guidelines. Best qualities for this advisor include providing world class customer service, professional work ethic when answering chats and phone calls, positive attitude towards all customers, and always working with integrity in this remote position.
Location
Remote
Clearance Requirements
N/A
Essential Role and Responsibilities
Live Advisors maintain proficient knowledge of all recruiting qualification criteria and benefits IAW current Regular Air Force, Air National Guard, Air Force Reserves and Space Force regulations.
This is a full-time, Monday through Friday night shift position, with working hours from 3:00 PM to 12:00 AM CST. Candidates must be available during these hours to support end-user needs and meet service level expectations.
Essential Duties ·
- Effectively prequalifies clients based on current AFRS guidelines.
- Thoroughly prepares clear and concise information for dissemination to clients.
- Accurately provides guidance and information to clients.
- Effectively develops and maintains up to date information data bases.
- Completes researches and evaluates information for currency and relevancy.
- Conducts all personal interviews and fact gathering inquires.
Qualifications
Experience
- 8 years of Air Force Service
- 3 years of recruiter experience within the last 7 years
- Must be honorably discharged.
- Knowledge of AF Programs to include:
AFROTC
AFA
AIRMAN Education Commission Program (AECP)
Community College of the Air Force (CCAF)
OTS
Technical Training
College Loan Repayment Program (CLRP)
Tuition Assistance (TA)
Preferred
Military Entrance Processing (MEPS) liaison
Operations Non-Commission Officer (NCO)
Officer Accessions (OA)
Health Professions (HP)
Flight Chief experience
Specific Skillsets
Ability to type 40 WPM
Proficient with Microsoft Office
Proficient with the internet
Knowledge of internet protocols, and online communication
Excellent communication and presentation skills
Silotech Group is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
