What are the responsibilities and job description for the Aircraft Owner Success Representative position at Silver Air Private Jets?
Description
The Owner Success Representative is an integral member of the Owner Success team, acting as the primary liaison between managed aircraft owners and internal departments. This role is pivotal in ensuring that the expectations of our aircraft owners are consistently met or exceeded. The representative will coordinate the full spectrum of owner requirements, including operations, maintenance, personnel, insurance, and financial documentation, ensuring timely and accurate execution. Success in this role hinges on developing strong internal and external relationships while fostering trust and satisfaction. The Owner Success team operates in a dynamic, fast-paced environment that values collaboration, precision, and innovation.
What you'll be doing :
- Owner Relationship Management
Serve as the main point of contact for aircraft owners, addressing inquiries, concerns, and requests with professionalism and urgency.
Document and communicate owner requirements, ensuring alignment across Flight Support, Maintenance, and Flight Management teams.
Oversee the onboarding process for new aircraft and ensure systems are set up to support operational excellence.
Provide owners with detailed, customized financial statements, including summaries and insights into monthly operational metrics.
Proactively identify opportunities to streamline processes and enhance owner satisfaction.
To do well in this role, you'll need :
Benefits
Silver Air is an incredible place to work, and we invest a significant amount of time and energy into creating and maintaining a world-class company culture. The specific benefits / perks we offer are continually evolving but currently include :
Company Culture :
Silver Air Private Jets is driven to be the best in our industry – to change our industry by creating an environment where our team members can be their absolute best individually and collectively. We've built a culture based on core values like Drive, Own It, Respect, and Discipline. Silver Air fosters an environment of safety-first flight operations and service-first client relations. We believe our people are our greatest asset, and we encourage contribution and collaboration.
Salary : $25
