Airport Customer Service Agent

Silver Airways currently provides more routes within Florida and the Bahamas than any other airline. We are hiring Part-time Cross Utilized Agents (CUA) in Pensacola. As a CUA, you are the face of the airline, acting as both a customer service agent and ramp agent, as needed, providing a positive impression and excellent travel experience to customers by delivering top-notch service. The CUA performs all the functions of a customer service agent and a ramp agent and may be assigned to work either area on any given day.

Day-to-day Responsibilities:

Above the Wing:

• Checking in customers and luggage, selling tickets, making reservations, boarding flights at the departure gate, and meeting arriving flights
• Assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, and reconciling ticket sales
• Closing out cash drawers/accounting functions and providing general customer assistance

Below the Wing:

• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area, loading luggage onto departing flights
• Assisting special needs passengers, loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories, connecting and disconnecting external power generators to the aircraft, boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
• Coordinating with pilots, airline dispatch office, and the customer service department

Operations Control:

• Must be able to read documents, follow instructions, learn and understand operations procedures, rules and regulations, and communicate information and instructions verbally or via radio equipment
• Read flight, fueling, and payload distribution records to track the number of passengers, pieces of luggage, and amount of fuel to determine the weight and balance of the aircraft
• Receive and communicate information from pilots, ramp crew, gate, dispatch, crew schedules, and fuelers in an accurate, professional and timely manner
• Complete paperwork, daily logs and forms pertaining to procedures of the flight departures/arrivals, statistical reports on each flight and enters the information into the computer system
• Notify ground crew when flights are in range to allow time to prepare for flight arrival and irregular operations, be aware of hazardous situations and handle emergencies
• Notify ramp agents on how to distribute the flight load and order of priority of departure flights and prepares dispatch release forms and collects weather packets
• Coordinate special services needed on aircraft such as servicing lavatories, cabin cleaning, wheelchairs for customers and provides excellent customer service
• Maintain a safe/secure environment in the operations for ground security and assuring operations follow security procedures
• Prepares dispatch release form and collects weather packets and arranges fueling for aircraft
• Maintain all required paperwork/formsfor compliance audits
• Ability to work safely, fast, while multi-tasking, under stressful situations and part of team.

Knowledge, Skills, and Abilities:

• Must be able to work any shift; including early or late days, nights, weekends and holidays
• Must be extremely flexible; willing and able to prioritize Silver work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance
• Excellent attendance and punctuality required

Education and Experience:

• Minimum 1 year airline or aviation experience preferred
• Must be at be at least 18 years of age
• Valid Driver’s License Required
• Must be able to read and write in English

Physical Requirements

• Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly
• Working Conditions: Silver Airways flies in all weather conditions and Cross Utilized Station Agents are required at times to work during freezing cold and extremely warm temperatures

Silver Airways offers travel benefits and more!

Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in a fair and equitable manner in all aspects of employment, including, but not limited to: recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE/VETERANS/DISABLED