What are the responsibilities and job description for the IT Specialist position at Silver Bay Seafoods?
Essential Functions/Qualifications
The responsibilities of the position include the following:
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. This includes landline and VoIP phones, handheld VHF/UHF radios, and CCTV systems.
Oversee the daily performance of servers, software, and the network.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain records of daily data communication transactions, problems, and remedial action taken, including records of installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Analyze network data to determine network usage, disk space availability, and server function.
Assist senior-level administrators with daily tasks as needed.
Other duties as assigned to ensure the facility and organization is fully supported and successful.
Competencies
To perform the job successfully, an individual should demonstrate the following functional and interpersonal competencies:
Functional
Technical Expertise: Strong understanding of computer hardware, software, and networking concepts, including familiarity with landline and VoIP phones, handheld VHF/UHF radios, and CCTV systems.
Problem-Solving: Ability to diagnose and troubleshoot technical issues efficiently.
Customer Service: Excellent communication and interpersonal skills to interact with users and provide helpful solutions.
Software Proficiency: Familiarity with various software applications and operating systems.
Network Administration: Knowledge of network administration, including configuration, troubleshooting, and security.
Security Awareness: Awareness of security threats and best practices for protecting systems and data.
Documentation: Ability to create and maintain technical documentation.
Interpersonal
Communication: Effective communication skills to interact with users, management, and other IT staff.
Teamwork: Ability to collaborate with others and work effectively in a team environment.
Problem-Solving: Identifying and resolving technical issues in a timely and efficient manner. (Note: This is repeated from the Functional section. Review and remove or clarify the distinction.)
Customer Service: Providing excellent customer service to users, addressing their needs and concerns.
Time Management: Ability to prioritize tasks and manage workload effectively.
Adaptability: Flexibility to adapt to changing technologies and work environments.
Patience: Maintaining a calm and patient demeanor when dealing with technical issues.
Education and Experience
High school diploma or GED equivalent required.
Proficient knowledge of commonly used concepts, practices, and procedures within IT, including experience with landline and VoIP phones, handheld VHF/UHF radios, and CCTV systems.
Seafood or manufacturing experience preferred but not required.
Work Environment and Schedule
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The position requires an onsite presence at one of our Alaska processing facilities and the ability to travel, including, at times, to remote locations. This position may require long hours to ensure adequate support for facility operations. Candidates should be comfortable working at heights, as the role may involve accessing equipment in elevated locations.
Physical Demands
While performing the essential functions and job duties associated with the job, the employee is regularly required to sit, handle or feel, and talk or hear. The employee is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. This position may require the use of ladders, scissor lifts, and/or telescopic boom lifts to access equipment.
Mental Activities
The employee is frequently required to set an example by consistently modeling ambitious standards of honesty and integrity. Presentation and sharing of information should be handled directly, appropriately, and helpfully. Maintains a reputation for honesty, confidentiality, reliability, and fairness. Is willing to admit mistakes and does not misrepresent themself for personal gain. Performs work with energy and drive; values planning but will take quick, decisive action when an opportunity presents itself.
Silver Bay Perks
Benefits and Perks listed below may vary depending on the nature of your employment with Silver Bay and the state where you work.
Health Insurance: Seasonal Employees and their families are eligible for health benefits that include medical, dental, and vision benefits once the employee meets the required 1560 hours worked to become benefit eligible. Employees are also eligible to receive basic life insurance.
Employee Assistance Program: Available for employees and their families.
Other Compensation: Employees are eligible for an annual discretionary bonus.
Silver Bay Seafoods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to humanresources@silverbayseafoods.com.
The responsibilities of the position include the following:
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. This includes landline and VoIP phones, handheld VHF/UHF radios, and CCTV systems.
Oversee the daily performance of servers, software, and the network.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain records of daily data communication transactions, problems, and remedial action taken, including records of installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Analyze network data to determine network usage, disk space availability, and server function.
Assist senior-level administrators with daily tasks as needed.
Other duties as assigned to ensure the facility and organization is fully supported and successful.
Competencies
To perform the job successfully, an individual should demonstrate the following functional and interpersonal competencies:
Functional
Technical Expertise: Strong understanding of computer hardware, software, and networking concepts, including familiarity with landline and VoIP phones, handheld VHF/UHF radios, and CCTV systems.
Problem-Solving: Ability to diagnose and troubleshoot technical issues efficiently.
Customer Service: Excellent communication and interpersonal skills to interact with users and provide helpful solutions.
Software Proficiency: Familiarity with various software applications and operating systems.
Network Administration: Knowledge of network administration, including configuration, troubleshooting, and security.
Security Awareness: Awareness of security threats and best practices for protecting systems and data.
Documentation: Ability to create and maintain technical documentation.
Interpersonal
Communication: Effective communication skills to interact with users, management, and other IT staff.
Teamwork: Ability to collaborate with others and work effectively in a team environment.
Problem-Solving: Identifying and resolving technical issues in a timely and efficient manner. (Note: This is repeated from the Functional section. Review and remove or clarify the distinction.)
Customer Service: Providing excellent customer service to users, addressing their needs and concerns.
Time Management: Ability to prioritize tasks and manage workload effectively.
Adaptability: Flexibility to adapt to changing technologies and work environments.
Patience: Maintaining a calm and patient demeanor when dealing with technical issues.
Education and Experience
High school diploma or GED equivalent required.
Proficient knowledge of commonly used concepts, practices, and procedures within IT, including experience with landline and VoIP phones, handheld VHF/UHF radios, and CCTV systems.
Seafood or manufacturing experience preferred but not required.
Work Environment and Schedule
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The position requires an onsite presence at one of our Alaska processing facilities and the ability to travel, including, at times, to remote locations. This position may require long hours to ensure adequate support for facility operations. Candidates should be comfortable working at heights, as the role may involve accessing equipment in elevated locations.
Physical Demands
While performing the essential functions and job duties associated with the job, the employee is regularly required to sit, handle or feel, and talk or hear. The employee is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. This position may require the use of ladders, scissor lifts, and/or telescopic boom lifts to access equipment.
Mental Activities
The employee is frequently required to set an example by consistently modeling ambitious standards of honesty and integrity. Presentation and sharing of information should be handled directly, appropriately, and helpfully. Maintains a reputation for honesty, confidentiality, reliability, and fairness. Is willing to admit mistakes and does not misrepresent themself for personal gain. Performs work with energy and drive; values planning but will take quick, decisive action when an opportunity presents itself.
Silver Bay Perks
Benefits and Perks listed below may vary depending on the nature of your employment with Silver Bay and the state where you work.
Health Insurance: Seasonal Employees and their families are eligible for health benefits that include medical, dental, and vision benefits once the employee meets the required 1560 hours worked to become benefit eligible. Employees are also eligible to receive basic life insurance.
Employee Assistance Program: Available for employees and their families.
Other Compensation: Employees are eligible for an annual discretionary bonus.
Silver Bay Seafoods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to humanresources@silverbayseafoods.com.
