What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Silver Cloud Hotels?
SILVER CLOUD HOTEL – LAKE UNION location is looking for a talented, passionate and team building hospitality professional to fill our Front Desk Supervisor position. Our Lake Union Hotel is located on the south end of scenic Lake Union, less than 2 miles from Seattle Center and the iconic Space Needle, Climate Pledge Arena, as well as some of Seattle’s finest restaurants and shops. The hotel features 184 well equipped guest rooms and suites, complete with in room refrigerator and microwaves, as well as 1,350 sq/ft of meeting space.
Founded in 1980, Silver Cloud Hotels offer guests superior customer service at our eight Signature Collection Hotels. Uniquely located in several premier Pacific Northwest locations, guests return again and again, thanks in part to our motto ‘Friendliness and Cleanliness’.
POSITION PURPOSE:
Reporting to the Front Office Manager, the Front Desk Supervisor is active role at the front desk and responsible for supporting the Front Desk Agents with all Front Desk Responsibilities. The Front Desk Supervisor will also assist in staff training, coaching, team building and overall delivery of an elevated guest experience.
IDEAL CANDIDATES WILL HAVE:
EXPERIENCE: Experience in hotel front office operations preferred
o Excellent organizational skills
o Ability to adapt to changing business demands, guest and team member needs
o Ability to work a flexible schedule: weekends, holidays, AM, PM overnight or overtime is needed
o Possess a gracious, friendly and fun demeanor
o Excellent communication skills
o Previous experience building and support teams
o Previous experience with assessing guest feedback to enhance guest experience
o Results oriented with ability to work under pressure
EDUCATION: High School Diploma or its equivalent.
COMPENSATION
Starting wage is $22.50. Wage Range is $22.50 - $23.50 per hour and is based on tenure, applicable experience and work history.
BENEFITS
· Medical, Dental and Vision plans available for qualifying employees after 60 days
· 401k Plan with company matching after 60 days
· 7 paid holidays (hourly staff earns time and half when working on company recognized holiday)
· Paid Time Off (PTO) program
· Complimentary Parking
· Employee Stay program
· Career Growth and Development
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
SUPPLEMENTAL PAY
· Discretionary annual bonus program
· Tips
Silver Cloud Hotels is an Equal Opportunity employer. All applicants must be able to pass a drug screening and background check as part of the employment process.
Job Type: Full-time
Pay: $22.50 - $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Experience:
- Hotel Front Desk: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Seattle, WA 98109 (Required)
Ability to Relocate:
- Seattle, WA 98109: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $24