What are the responsibilities and job description for the Customer Service Representative position at Silver Creek Sporting Club?
We are looking for a customer-oriented service representative/ office manager. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We run a golf course for shot gunners and a hunting club. We are looking for someone that would like to grow with the company and must like the outdoors as well.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures and guidelines
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Calculator
- Windows
- Microsoft Office
- Mail Chimp- email program
- Other general online programs
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: 8 – 16 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 8 hour shift
Experience:
- customer service: 2 years (Required)
Work Location: In person
Salary : $18
