Showboat Branson Belle - Box Office Team Member (2025 Full-Time Seasonal)

This position starts 03/13/2025 and ends 01/04/2026

Must be at least 18 years of age.

Summary:  As a Box Office Team Member for the Showboat Branson Belle, you will use a computerized system to reserve and sell seating for each two-hour dinner cruise, accept payment from guests and provide excellent guest service.  We are looking for applicants that will demonstrate attention to detail, multitasking skills and communication skills through one-on-one interaction, phone and radio communications.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Essential Duties and Responsibilities: Include the following.  Other duties may be assigned to assist the Showboat Team

• Uses a computerized program to reserve and sell admission to an assigned seating attraction.
• Provides guest service and handles guest concerns.
• Accept payment in various forms and makes accurate change when necessary.
• Answers questions concerning tickets, promotions, schedules and reservations and gives information concerning coming attractions at Showboat and other Silver Dollar City properties.
• Maintains accuracy and attention to detail; keeps daily balance sheet of payments received and tickets sold.
• Must be comfortable working in a small space with other workers.
• Must be able to demonstrate multitasking skills.
• Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
• Solves problems with minimal supervision; must be self-motivated and self-directed.
• Interact with fellow employees without distracting them while maintaining a positive, team-oriented attitude. Communicates with team members via two-way radio as needed.

Required Skills/Abilities: Competency working on a computer (navigation through program and keyboard use) is required.  Must be able to communicate efficiently.

Education and Experience: Previous customer service and cash handling experience are preferred.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand: Uneven terrain, inclines, asphalt and concrete.
• Walk: Up/down steps, uneven and sloped surfaces, including to and from assigned employee parking and employees assigned work area.
• Lift/Move: Up to 50 lbs.
• Repetitive Motion: Twisting and reaching.
• Use fingers and hands to handle and feel and reach with hands and arms.
• Speak and hear clearly.
• See: Near/far, depth perception and color vision.

 Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, cramped quarters and rapid working speed. 

Benefits Offered 

• Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates)
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at  https://herschend.guildeducation.com/partner.  See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/ Disabled/ Veterans