What are the responsibilities and job description for the White Water - Guest Services, Team Member (Seasonal, 2025) position at Silver Dollar City?
Job Summary :
The Guest Service Team Member assists guests with selling admission tickets, cabanas, and lockers. Verifies and scans admission tickets and passes for guests entering park grounds and performs bag checks by performing the following duties.
This position starts 04 / 12 / 2025 and ends 09 / 01 / 2025.
Must be at least 16 years of age
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties / Responsibilities :
Include the following. Other duties may be assigned.
- Wears Personal Protective Equipment as deemed necessary.
- Interact / greet guests / vendors / employees entering the park.
- Perform bag check / turnstile duties when requested.
- Accept payment and make change.
- Balance detail bags daily, prepare cash report at end of shift, and turns in detail bag.
- Ensure proper handling of customer credit card information in compliance with Property Procedures and Purchasing Card Industry (PCI) standards.
- Answer questions concerning pricing, schedules, and reservations, and provides information concerning other company attractions.
- Use a ticket dispensing machine that automatically ejects the number of tickets requested by the guest and hands the ticket(s) to the guest.
- Communicate positively with guests and resolve conflict in a friendly, non-offensive manner
- Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ensure the cabanas and lockers are cleaned of debris and everything is in working order for the next rental period.
- Issue rented items and / or keys to the customer, accept and record transaction(s)
- Serves Cabana guests on an as-needed basis.
Required Skills / Abilities :
Physical Requirements :
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment :
A Guest Services Team Member works primarily outdoors inside a water park environment, with frequent indoor tasks in office spaces, ticketing booths, or communal rooms. The role involves exposure to various weather conditions, uneven terrain, and moderate to high noise levels, often working independently. Team Members use a variety of tools including computers, printers, and radios. Work includes collaboration with teams and mentors, with a focus on ensuring safety and high-quality guest interactions.
Benefits Offered
See all of the benefits offered through Silver Dollar City at : https : / / www.silverdollarcity.com / Employment / Benefits
Equal Opportunity Employer / Disabled / Veterans
